Amazon.de/Evri - PAPLOC Now Court Claim - Lost returned Faulty AirPods

[michealo]

Hello everyone,
I’m reaching out to share my recent experience with Amazon and to seek advice on how to proceed.

I purchased a pair of AirPods from Amazon.de, which developed a fault within the warranty period.

I contacted their customer support team, who instructed me to return the item. Unfortunately, the return package was lost in transit with the carrier.
I’ve had to pay for the return, which was shipped from the UK to Slovaki with evri.

I provided all the necessary information, including tracking details, to Amazon’s customer support on multiple occasions, but I still have not received a refund. Their reason for denying my claim was that the purchase was made more than two years ago. However, I reported the fault before the warranty period expired, which should make my refund request valid.

Of course, the loss of the return package was beyond my control.

I have informed Amazon that I am prepared to escalate the matter to the appropriate consumer protection agencies if it remains unresolved.

I am now seeking advice from fellow forum members on how to proceed with this matter.

Has anyone else experienced a similar situation, and if so, what steps did you take to resolve it?

 

Any guidance or suggestions would be greatly appreciated.

[dx100uk]

moved to the postal forum.

your target is evri they lost the item.

i suggest your type in evri in our search a read a good few 10-20+ threads

you'll soon get the idea.

just to be clear, did amazon issue the returns label?

[BankFodder]

I are interested to see that you told Amazon you were going to inform the appropriate consumer protection agencies.

 

Which particular consumer protection agencies did you have in mind?

[michealo]

The label was booked through Interparcel website.

I've reached out to Evri, but they're claiming they're not involved as the service used was EVRi International  
 

Quote

 Evri.com is not connected with international Evri therefore we have no access to orders or accounts when you use that site. Please see the below for details on how to raise an investigation:
The Evri International website is operated by Parcel2go.com Limited(with company number 02591405) under the Evri brand  (which is a trading name of Evri).

 

I've put in a claim against Parcel2Go.com, but they're rejecting it, saying I booked with InterParcel. 
Is it fair to hold them liable for the loss as the "operator" under the Contracts (Rights of Third Parties) Act 1999?

[dx100uk]

who sent you the returns label and who paid for it?

 

[michealo]

Amazon didn't issue the label.

Next time I will think twice when ordering from amazon.eu. They were extremely unhelpful here.

There are multiple reports about parcels getting rejected by the customs in their hub country (Slovakia) and being sent back to sender.

[dx100uk]

Just now, dx100uk said:

who sent you the returns label and who paid for it?

 

 

[BankFodder]

On 30/04/2023 at 18:22, BankFodder said:

I are interested to see that you told Amazon you were going to inform the appropriate consumer protection agencies.

 

Which particular consumer protection agencies did you have in mind?

I would be very interested to get an answer to this question which I put to you 2 months ago.

Thank you

[michealo]

I was about research some agencies that could potentially help, but gave up fairly quickly. This is already not a nice experience.

To clarify, I have paid for and booked the courier myself. 

[dx100uk]

so you are not a third party to EVRI you employed them directly.

start a court claim?

 

[BankFodder]

4 hours ago, michealo said:

I was about research some agencies that could potentially help, but gave up fairly quickly. This is already not a nice experience.

To clarify, I have paid for and booked the courier myself. 

So I gather that you made threats to report to some agency although you didn't know which agency and in fact you never carried out your threat.

It's been two months since you last have visited this thread.

If you want to take control then now is the time to do it but no more bluffing.

As my site team colleague above who suggested – it is about time you started a court claim.

 

[michealo]

I have started to file a court claim against Parcel2Go.com and they have rejected it as I booked with Interparcel.

The parcel was booked through interparcel and the service used was Evri International.

According to the website: The Evri International website is operated by Parcel2go.com Limited(with company number 02591405) under the Evri brand  (which is a trading name of Evri). 
 

Is Parcel2go.com my target here? is it fair to hold them liable for the loss as the "operator" under the Contracts (Rights of Third Parties) Act 1999?

[dx100uk]

1 minute ago, michealo said:

I have started to file a court claim against Parcel2Go.com and they have rejected it as I booked with Interparcel.

so you filed a claim on MCOL against who? WHO was the defendant?

and they have already filed a defence?

post up your particulars. post up their defence

this is all rather confusing.

you need to be more clear to us WHAT you have done in 2mts..we are not mind readers?

dx

[michealo]

The claim is against Parcel2Go.com. It's not a MCOL but a small claims court claim.

They disagree with the claim:
 

2.1. The Claimant on this order has confirmed that they booked an order with Interparcel and not Parcel2Go.com.
2.2. Interparcel is a third party service offering the same parcel solutions as Parcel2Go.com for people sending their parcels.
2.3. Parcel2Go.com have no connection to Interparcel or any of their services. 2.4. The Claimant is required to bring the claim against the correct company.

My Claim:
 

I am writing to address a regrettable situation involving a missing parcel, and I am now seeking compensation for this unfortunate occurrence.

The parcel, which bears the tracking number XXXX, was booked for delivery through 3rd party company (Interparcel).

Nevertheless, my claim is directly against Parcel2Go as the main contract for the delivery of the parcel was organized through them.

The item, originally meant to be an Amazon return, did not make it to my address for reasons currently unknown to me.

The financial value of the missing item is €220.84.

Therefore, I am requesting full compensation for my loss, which includes the original cost of the item as well as the associated shipping expenses.

Thank you for your prompt attention to this matter.

I trust that an amicable resolution can be reached swiftly, avoiding the need for further legal proceedings.

Yours faithfully, 

 

[dx100uk]

small claims IS MCOL. or are you using the new website?

can you pop up your Particulars of claim please, thats your Letter of claim i assume you sent.

and their FULL defence, not just 3 points?

and 

[michealo]

Yes, that is their full defence. Four bullet points. I didn't really provide Particulars of Claim, that was my Reason for claim.

[dx100uk]

then what did you put on the COURT claimform in the 'particulars of claim box' that your sent to the court and the court filed on Parcel2Go.com for them to file that defence back to the court/you?

or are you getting confused between that Letter of claim you sent to Parcel2Go.com and their reply. they call it a claim - it's not a court claim yet -  which you have not raised/started yet?