Yes, that is their full defence. Four bullet points. I didn't really provide Particulars of Claim, that was my Reason for claim.

The claim is against Parcel2Go.com. It's not a MCOL but a small claims court claim. They disagree with the claim: 2.1. The Claimant on this order has confirmed that they booked an order with Interparcel and not Parcel2Go.com. 2.2. Interparcel is a third party service offering the same parcel solutions as Parcel2Go.com for people sending their parcels. 2.3. Parcel2Go.com have no connection to Interparcel or any of their services. 2.4. The Claimant is required to bring the claim against the correct company. My Claim: I am writing to address a regrettable situation involving a missing parcel, and I am now seeking compensation for this unfortunate occurrence. The parcel, which bears the tracking number XXXX, was booked for delivery through 3rd party company (Interparcel). Nevertheless, my claim is directly against Parcel2Go as the main contract for the delivery of the parcel was organized through them. The item, originally meant to be an Amazon return, did not make it to my address for reasons currently unknown to me. The financial value of the missing item is €220.84. Therefore, I am requesting full compensation for my loss, which includes the original cost of the item as well as the associated shipping expenses. Thank you for your prompt attention to this matter. I trust that an amicable resolution can be reached swiftly, avoiding the need for further legal proceedings. Yours faithfully,

I have started to file a court claim against Parcel2Go.com and they have rejected it as I booked with Interparcel. The parcel was booked through interparcel and the service used was Evri International. According to the website: The Evri International website is operated by Parcel2go.com Limited(with company number 02591405) under the Evri brand (which is a trading name of Evri). Is Parcel2go.com my target here? is it fair to hold them liable for the loss as the "operator" under the Contracts (Rights of Third Parties) Act 1999?

I was about research some agencies that could potentially help, but gave up fairly quickly. This is already not a nice experience. To clarify, I have paid for and booked the courier myself.

Amazon didn't issue the label. Next time I will think twice when ordering from amazon.eu. They were extremely unhelpful here. There are multiple reports about parcels getting rejected by the customs in their hub country (Slovakia) and being sent back to sender.

The label was booked through Interparcel website. I've reached out to Evri, but they're claiming they're not involved as the service used was EVRi International I've put in a claim against Parcel2Go.com, but they're rejecting it, saying I booked with InterParcel. Is it fair to hold them liable for the loss as the "operator" under the Contracts (Rights of Third Parties) Act 1999?

Hello everyone, I’m reaching out to share my recent experience with Amazon and to seek advice on how to proceed. I purchased a pair of AirPods from Amazon.de, which developed a fault within the warranty period. I contacted their customer support team, who instructed me to return the item. Unfortunately, the return package was lost in transit with the carrier. I’ve had to pay for the return, which was shipped from the UK to Slovaki with evri. I provided all the necessary information, including tracking details, to Amazon’s customer support on multiple occasions, but I still have not received a refund. Their reason for denying my claim was that the purchase was made more than two years ago. However, I reported the fault before the warranty period expired, which should make my refund request valid. Of course, the loss of the return package was beyond my control. I have informed Amazon that I am prepared to escalate the matter to the appropriate consumer protection agencies if it remains unresolved. I am now seeking advice from fellow forum members on how to proceed with this matter. Has anyone else experienced a similar situation, and if so, what steps did you take to resolve it? Any guidance or suggestions would be greatly appreciated.

So the mediation happened yesterday as planned. It was quick. 1st call simply gave a statement as advised here: Under the Contracts (Rights of Third Parties) Act 1999 I enjoy full contractual rights and you have the statutory right to sue Hermes. 2nd call after Mediator spoke with the person representing Hermes: Apparently quote: "as a gesture of good will" Hermes are willing to pay the full amount without the court fees. I've rejected the offer. Here's the moment when the mediator got upset with me saying if I'm not willing to negotiate the mediation is not for me. As the conversation continued she proposed to ring the other party and ask if they're willing to pay the court fees. Final call: Hermes will pay the full amount, including fees. I know the amount was relatively small and a lot of people wouldn't bother but here's a proof that you can get your money back with little admin work and support of this forum. Thank you BankFodder for the advice here.

In the email confirming the appointment.

Appreciate the help. My long reply to your post got removed after a "site not secure" warning. I will keep it short. I think you've been a bit harsh on me but I agree with some of your points. Btw I've registered in 2007 that came as surprise to me as I don't even recall signing up. Here's an update: There's a Telephone Mediation scheduled for Wednesday next week. The claim is already for relatively small amount ~£100, should I still be prepared to lower that amount?

Claimant claim-response

There's a lot of personal data in both. Any specific section? Here's the Hermes defence.

Last month I've submitted a claim with moneyclaim against Hermes. The usual story. Hermes lost the parcel. I was unable to get in touch with packlink. Sent multiple emails. Every time I got the same automated response: Of course I did provide the right number but every time received the same message, as no one actually wanted to help. The parcel was insured for the full amount. Here's how Hermes responded: Also: Should I proceed with the claim? If the timeline here is important here's an overview. Nov 2019 - parcel got lost Jan 2020 - trying to submit a claim with packlink, getting nowhere Mar 2020 - sent letter before action (both emails and post) to Hermes Oct 2020 - money claim court claim submitted

I have visited my local branch and asked for refund and the answer was that the charge was fair @f7200 this was first time I had an unapid dd what to do now ?

hi I'm new to this forum and the UK I have direct debit set-up with paypal. In August 2007 there wasn't enough money on my current account to cover one of my paypal payments. So I transffered them from my savings account next day. 3 days later paypal charged me successfully that amount again. Yesterday Lloyds charged my account with £35 unpaid direct debit fee. 1 question: was it fair to do so ? 2 if not: would I be able to make claim ?