Superdrug Mobile and Dementia/Alzheimer's.

[SOD'EM]

Hi all.

I'm helping a family member who has been diagnosed with Dementia and Alzheimer's. Going through his Bank Statements, he's been paying £20 a month to Superdrug Mobile even though he hasn't used them. he's been paying it for a long time. They must have seen him coming and sold him the deal in store.

 

I'm trying to get them to refund him something to no avail.

 

Does he stand a chance legally?

 

He's 82 and can't even remember doing it.

 

As far as I can tell, it is a SIM only contract that could have been cancelled at anytime.

[Ethel Street]

Does "he's been paying it for a long time." mean that when he took out the contract he hadn't been diagnosed with Dementia and Alzheimer's so Superdrug Mobile would have no reason to believe he had a disability or was a vulnerable person?

 

It's hard to see what grounds you would have to cancel the contract retrospectively, but let's see what others here think.

 

Have you cancelled the contract now? 

[SOD'EM]

I have no idea how long he's been paying for it just yet.

They won't release that information to me.

They won't cancel it either. 

 

He's been on a Tesco Mobile contract for a number of years now, and that is the only one he uses.

 

He's only been diagnosed with Dementia and Alzheimer's about 8 months ago, but his memory has been bad for a number of years.

 

Superdrug want Account Number etc, but I can't find that information.

[Ethel Street]

Do you have power of attorney?

 

Are they charging him by Direct Debit? Just cancel the DD (can he still sign his name on a letter to his bank if you write the letter?).

 

I bet Superdrug Mobile will be able to find the account details then!

[dx100uk]

go do a dd guarantee reclaim to his bank. for every payment.

 

dx