Evri compensation on returns to companies

[mea00csf]

Can anyone help and just confirm i'm not going crazy!

 

I'm in the middle of a claim with Evri for an internal parcel that i sent where i purchased full value insurance (i'm aware i don't have to do this but couldn't be bothered with the arguments).

 

I was returning an item for a refund.  The item is not on their non compensation items list or any items with reduced liability so there should be absolutely no issue with the item

 

They keep rejecting my claim saying i haven't proved the value. 

 

They are asking for proof as if I'm a seller (such as "my ebay sold page", my invoice and proof the customer paid.

 

I have sent them:

• the original invoice from the company to prove the value of the goods
• proof i paid the invoice
• proof the return parcel went into their system
• proof the company hasn't received it via letter from the company
• Proof that the company would refund me the full value of the goods on receipt of my return.
•  

And yet it is still rejected as no proof of value!

 

I have no idea what else i can do. This has all been done by their web portal currently and the last iteration i left a comment for someone to contact me to sort this out.

 

I'm thinking my next steps are to wrtie to them directly and include hardcopy of all the evidence and say that if this is not accepted i want a statement as to why it is rejected,

 

specifically what is required and if this is not tailored to my individual returns case (rather than asking for seller info)

 

i will be taking them to small claims.  I can't see they would have any case to not pay out?!?

 

Can i get any advise as to whether anyone agrees with this? 

 

They seem to be saying that unless you're a seller, they consider your goods to have no value irrespective of any evidence you send!

 

Thanks

[dx100uk]

Send them a formal letter of claim.

 

Dx

[BankFodder]

Post the letter of claim here first so that we can check it before you send it off.