ASOS shoes swapped in parcel, say they issued Refund , but no show !! Say bank is now liable?

[Jadon7839]

I order item off a website -  3 pairs of shoes.

 

The bag was empty but filled with just paper.

 

I wrote to the company ASOS. They issued a refund however I never got the email confirming refund.

 

I wrote to them each day now.

 

Today they sent a email saying I breached their t&cs and they closed my claim.

 

I spoke to the agent and he said I’ll still get the refund.

 

Once I showed him the email he said he checked and the refund was issued but token ID failed.

 

That now I would need to dispute the funds with the bank.

 

Will the bank refund me as I have proof of them saying they are refunding me?

[dx100uk]

well you could reuest a chargeback to your bank if you used a debit card in the 1st place.

 

but no its not the banks problem the refund was not accepted.

 

however, you have evidence ASOS did agree the refund so the bank should simply agree to the chargeback if yi=ou are lucky.

 

dx