I order item off a website - 3 pairs of shoes. The bag was empty but filled with just paper. I wrote to the company ASOS. They issued a refund however I never got the email confirming refund. I wrote to them each day now. Today they sent a email saying I breached their t&cs and they closed my claim. I spoke to the agent and he said I’ll still get the refund. Once I showed him the email he said he checked and the refund was issued but token ID failed. That now I would need to dispute the funds with the bank. Will the bank refund me as I have proof of them saying they are refunding me?