Barclays- to Reconcile .. BSL ADV

[Bluestev]

Welcome, I'm new to the forum.

 

A message appeared on my Barclays app on Saturday evening last week.

 

Someone took £2,183 from my account.

 

When I entered the application, my account balance was minus 500,000.41 pounds.

 

I thought I was going to faint right away, even though I called the bank, they didn't say anything.

 

Can someone help me, what is this thing?

[honeybee13]

Hello, welcome to CAG.

 

So Barclays didn't tell you anything about your account? Are you still able to access it?

 

Best, HB

[Bluestev]

I can access my account, I can see the minus balance of 500,000 pounds... and account details.

 

The bank refuses to provide any information, I called them three times on the phone.

Edited December 8, 2022 by dx100uk
unnecessary previous post quote removed

[dx100uk]

please read this like topic.

 

there is nothing you can do bar wait.

 

dx

 

 

[Bluestev]

Thank you and OMG... 

[honeybee13]

But at least you know now that this has happened to other people and been resolved in their favour.

 

I hope Barclays have logged that the withdrawal from your account wasn't you?

 

HB

[BankFodder]

And if you want a little reassurance, if you owe the bank £5000 then you have a problem.
If you owe the bank £500,000 – then it is the bank which has a problem.

[Bluestev]

Yes.

 

They said, this is what they did the barclays bank.

But They refused to give reasons.

 

Why

[dx100uk]

WHY have you £0.5M in ONE BANK ACCOUNT!!!!!

[Ethel Street]

19 hours ago, Bluestev said:

But They refused to give reasons.

 

Why

 

Banks are prohibited by law, by the Money Laundering regulations, from telling you anything. They would be committing a crime themselves if they told you why your account had been frozen, even after they have completed their investigation and unfrozen it. They aren't even allowed to tell you that they have frozen it because of the money laundering rules, althoug people it happens to can generally work out that is the reason.

 

Search online and there are endles sites and media stories about people in your situation through no fault of their own. The advice given is always the same: there's nothing you do about it except wait until they have finished; be polite and co-operative; provide any information they ask for promptly; and there's no realistic chance of compensation because the bank has acted in compliance with its legal duty under money launderiing laws.

 

You can call them to politely enquire when you expect to get access to your money back, but don't expect an explanation.  The initial freezing of an account in most banks is by an AI algorithm not a human being so calling makes sure a real human being is dealing with it now. Are you speaking to the fraud department? Usual advice is to speak to the fraud department. Branch and call centre staff will know nothing and have no access to what's going on and can only fob you off with a standard script response.

[Bluestev]

Thank you very much for the detailed information.
Today morning I received this SMS message from the Barclays bank:
"Hello. Your account **** has exceeded any arranged limit and has insufficient funds for payments. To avoid returned payments, transfer £499707 by 3pm today."
It's horrifying and  hair-raising that banks can do this to people..

[Ethel Street]

Call the fraud department and ask for an explanation for the SMS. 

[Bluestev]

I did it. The customer service  at first denied that they had sent it. I told him not to lie because it was sent from the same number from which they sent the security  code for  personal identity check. Then he admitted that the bank had sent him. But he claimed he n't see it in the bank system.

[Ethel Street]

And did you ask him how you are supposed to pay in funds as instructed (even if you had them) when Barclays have frozen the account and won't let you pay in?

 

Did he tell you to ignore it?

[Bluestev]

"Did he tell you to ignore it?"

Yes he said that...

But I absolutely don't trust them anymore..

[dx100uk]

this minus £500,000 figure appears to be just a spoof figure they mark the a/c with whilst the fraud dept do their job.

have you recently transferred in or out a large sum of money?

what avg figure does you A/C sit at?

 

 

i notice you are using translation software too for your msgs.

 

are you regularly transferring in or out sums to other foreign banks accounts?

 

 

[Bluestev]

"have you recently transferred in or out a large sum of money?"
 No
"Are you regularly transferring in or out sums to other foreign banks accounts?" 
No. I have never transferred money to a foreign bank account.
"What avg figure does you A/C sit at?"
Variable. One month around £1,800, another month around £2,800.Depending on how much my job/salary is. I think not a huge amounts.
" I notice you are using translation software too for your msgs." 
Yes. Because I don't need to ask for advice on an ordinary topic.

[dx100uk]

 

 

44 minutes ago, Bluestev said:

Yes. Because I don't need to ask for advice on an ordinary topic.

i dont think the above translated properly?

 

urm... we'll i can see no reason for your A/c to be under investigation at all then 

i wonder if your account has been hacked somehow by some nasty people and they've used it for money laundering?