Thames Water/tm Legal - old water bill old address

[Rachel from Isleworth]

Thank you. I understand that, but was just showing that TM Legal Services are appointed by Thames Water.

 

At the moment, I am not in need of advice as I’m dealing with Thames Water and TM Legal now.

[Guest]

The SAR has arrived via email. 

 

Several pages of info re old address and new one. There is a record on there that I was struggling to pay at one point. Which would make sense.

 

I am not a TW customer now as live in another part of the country with a different water provider, bills are up to date, but TW call me the customer in this.

 

At the bottom of it all is this 

 

Please inform the customer that debts to the value of £310 have been sent to TM Legal for litigation purposes. Please DO NOT set payment plans on these debts, the customer must call TM Legal on 0330 828 1770 to

discuss these debts, as the customer could be liable for additional costs that are not on C4C

 

I cannot make phone call to TM..I rarely speak to anyone on the phone, memory issues mean I will not recall all that was said and I am vulnerable due to my health issues.

 

Additional costs may refer to older bills as mentioned in my earlier post. 

 

The council will provide to them addresses and they will find out when a person lived there surely from voters info etc.

 

This is a worry but then am telling myself that instalments is all anyone can force, and am about to end my UC LCWRA claim to start State Pension.

 

I cannot deal with the phone call demand. Should a letter be sent to them? I will wait for advice here before doing that. 

[dx100uk]

the next move is not yours

 

dx

 

[Guest]

I don't understand. 

 

The last communication from TM Legal was reply to them by 24 the december or it would be looked at/further action.

 

I didnt contact them but requested SAR which has arrived with above info. Stating customer must contact TM Legal.

 

So if I don't.. after having that sent to me. 

 

Am guessing they will decide to pursue in court or not? is that what you mean? I just wait now and see what happens next?

 

sorry if am daft here just getting clear in my head.

[dx100uk]

bill dates ae the key, were you there for the date range and can prove otherwise.

 

if if if they might might want to goto court they must abide by the pre action protocol and send a letter of claim FIRST

 

dx

 

[Guest]

yes I was at the property and it just seemed a lot of money for the time I was there which is why I didn't think it could be owed, that amount, but digging out paperwork I was there for about 6 months, i'll have to read back through sar as it says about payment plan, so something was happening. It was 2018. Older part bills may be in the system but not shown on sar, hence the could be liable comment.

 

I had a major life change and meltdown which led to the long distance move and my  head was all over the place between mid 2018 and early 2019.

 

I'll wait to see if a pre legal letter arrives and go from there.

 

Thank you for your patience. It has taken me almost 4 years to settle here and ease the anxiety of it all and this just shook it all up a bit. But..i'll wait and see what happens next. 

 

 

 

 

 

Edited January 4, 2023 by Ruby_Tuesday