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NHSBSA Dental PCN - Dental Practice Admits mistake, but PCN stands! - ** RESOLVED **


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Good morning,

 

I'm looking for some advice regarding a PCN my wife has received from NHSBSA.

 

My wife recently went to the dentist for a couple of issues.  Upon arrival, she was asked to fill in the form which asked if she was exempt from NHS charges etc. 

 

A couple of years ago she was, but now isn’t and filled in the form accordingly. 

 

After her treatment, she was asked to make another appointment in a couple of weeks for a follow up treatment. 

 

My wife went to make the appointment and pay, but was told that she didn’t need to pay anything now. 

 

She did query this.  The receptionist confirmed that she did not need to pay.  My wife assumed they would charge her for the full treatment upon completion. 

 

A week or so later, she received a letter from NHSBSA asking why she thought she was exempt from payment. 

 

My wife replied and stated she was not and filled in the form accordingly etc. 

 

A week later, she got a PCN for £100 plus the cost of the treatment (approx. £65). 

 

She popped down to the dental practice to see what was going on. 

 

they had not uploaded her information into their system and still hadn’t done so after 2 or 3 weeks. 

 

My wife paid them the £65 owed and they said they would send NHSBSA (cc’ing my wife) an email stating it was in fact their fault and a system error at their end. 

 

We had to chase the dental practice again for this email to be sent after another week.

 

After a week, another PCN came through with an additional £50 charge and still the original treatment price, bring the PCN up to £215. 

 

My wife was in contact again with NHSBSA and eventually got an email back saying that because she paid for the treatment after getting the PCN, they could not (or would not) reverse the PCN.

 

It would appear that NHSBSA have not read one email from herself or the dentist and it has just gone through an automated process rejecting clarification / challenge etc.

 
Please could somebody advise where she stands on this as it seems unjust that she is being chased for the self-confessed mistake of the dental practice and that neither they or NHSBSA will listen to her.

 

Very many thanks.

 

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Hi there, @dx100uk

No it was a PCN for non payment of dental services. The dental practice did not update her details to the system and admit it was their fault. But NHSBSA say she needs to pay the fine.

 

@Bazooka Boo Yes, she paid the dental practice when she went down to complain to them. They've even emailed NHSBSA and they still say she needs to pay.

Edited by dx100uk
unnecessary previous post quote removed
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  • 2 months later...
  • honeybee13 changed the title to NHSBSA Dental PCN - Dental Practice Admits mistake, but PCN stands! - ** RESOLVED **
2 minutes ago, honeybee13 said:

That's great news for you. Thank you for letting us know, I'm sure your thread will help future caggers with the same problem.

 

I'll amend your thread title to reflect the good outcome. :)

 

HB

Very many thanks HB.

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