Watersure backdate claim?

[HP Mum]

I struggled for many years paying water bills. 

 

I had meter issues and many disputes on correct / incorrect usage. 

 

Technicians did site visits.  Meters changed.  Many letters etc.  At no point did anyone within management suggest 'Watersure'.   

 

Through alternative research I discovered 'Watersure'.   I got and provided the required docs, applied, and was accepted - so from then on bills were to be capped.   

 

I then asked if the supplier could backdate the claim - on the basis I had been eligible for years?    But they refused. 

 

I tried to argue that I could have had capped bills for more than a decade. Instead I'd paid 000s of £s.  I argued the capping process should have been more transparent .  They still refused and simply say I need to clear the accrued arrears.   Which is still where I am now.   

I am paying a token monthly payment towards the arrears - but not on an official monthly plan. 

 

Just wondering if anyone has ever had any success in back-dating a 'Watersure' claim?

 

(I'm only talking about account arrears, not current consumption.)

 

 

Edited February 28, 2022 by dx100uk
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