Group Insurance Policy payments suspended - * RESOLVED AND PAYMENTS RESUMED *

[honeybee13]

It's possible that your employer is the client of the broker which makes your life more difficult.

 

Are you dealing with this through your HR department? Who is the insurer?

 

HB

[honeybee13]

Have you received a copy of the insurer's dispute procedure?

 

HB

[honeybee13]

Hi.

 

I've spoken to someone who has dealt with this kind of policy in the past. If you're dealing with Aon and L&G, it sounds as if your employer is a reasonable size company so hopefully they have the resources to deal with this.

 

The person I asked suggests you write to HR pointing out that this is about income replacement in your situtation and that obviously it's important for you and making your life difficult at the moment.

 

Say that it's now beyond the time frame that you were given for a response and say you would like to escalate it into a formal complaint. Ask if it needs to be a complaint against your employer or against the insurer and what the procedure is.

 

My contact thinks if you tackle it this way, if it does end up with the ombudsman you'll have followed due process, which is seen as important.

 

I hope that helps.

 

HB

 

 

[honeybee13]

That could be a useful find, FL. Are you thinking of Aon?

 

HB

[honeybee13]

Be careful with the timing. You're supposed to go through Aon's complaint procedure, give them time to resolve your problem and after the requisite time - 8 weeks? - you can take it further.

 

This is why I mentioned having or getting hold of a copy of their dispute resolution procedure. Do you think Aon are the problem rather than L&G?

 

HB

[honeybee13]

Their communication sounds not very good, unless things are stuck with your HR. Have you seen Aon's service standards? Or L&G's, come to that.

 

HB

[honeybee13]

So L&G are going to start paying you again?

 

HB

[honeybee13]

I know, it's a huge relief to be believed. That's excellent news for you, I'll amend your thread title to show the result.

 

HB