SCS Endurance three seater sofa.

[Leyna21]

Quote

Purchased three seater endurance sofa from SCS Kirkcaldy Scotland , it was delivered 1st December, it started sagging two months later, I contacted them several time and have been messed around , first they sent one of there upholsters (Donald) , so not independent. he advised me that there was a flaw in the design, a three seater designed like a two seater, his words not mine, he then offers a repair, cuts all the back of the sofa then says, maybe you shouldn't get the repair as you can ask for a replacement.  Donald  then advises them there is nothing wrong with the sofa, very frustrating. Then they say the have got a second option but no one else has seen the sagging sofa, unbelievable.  The stress and upset this company have cause me I specifically asked for a firm sofa and have ended up with a sagging sofa that causes me back pain.   I wish I had never purchased this sofa !!  SCS customer service is also unbelievably bad, I've never had such a bad experience.  I can not recommend enough that you think very carefully when purchasing a sofa, check the company out on line first.

 

Purchased three seater endurance sofa from SCS Kirkcaldy Scotland ,

it was delivered 1st December, it started sagging two months later,

I contacted them several time and have been messed around ,
first they sent one of there upholsters (Donald) , so not independent. he advised me that there was a flaw in the design, a three seater designed like a two seater, his words not mine,

he then offers a repair, cuts all the back of the sofa then says, maybe you shouldn't get the repair as you can ask for a replacement.  

Donald  then advises them there is nothing wrong with the sofa, very frustrating. Then they say the have got a second option but no one else has seen the sagging sofa, unbelievable.  

The stress and upset this company have cause me I specifically asked for a firm sofa and have ended up with a sagging sofa that causes me back pain.  

I wish I had never purchased this sofa !!

 SCS customer service is also unbelievably bad, I've never had such a bad experience.

 I can not recommend enough that you think very carefully when purchasing a sofa, check the company out on line first.

Edited March 23, 2021 by BankFodder
Restructured in order to make it readable

[BankFodder]

Apart from the fact that I have had to restructure your post because it was in a solid block of text and very difficult to read – especially on small screens, you don't seem to be asking for any help.

We are well acquainted with this sofa supplier but do you actually want help from us or have you only come onto the forum to try and trash their reputation a bit more than it already is?

[Leyna21]

Dear Bankfodder,  

I am not intentionally trashing SCS reputation, I don't need to as you correctly state and I would be very grateful for any help in resolving this which is what I was trying to put over although I don't seem to have done a very good job, maybe because I am so upset by this whole experience, sorry for that.  It has been an absolute nightmare, I am very upset by my experience and the fact they have been treating people so badly and get away with it a for years, it very disheartening.   

 

I am also sorry that my text was very difficult to read and turn out the way I intended and hope this is better, I do have a hand disability and don't always get things correct with text and writing, sorry. I'm also not great on computer, wish I was better.  I can only apologise if I didn't enter everything , I tried to be as accurate as possible and I should have put Please Help.

 

Thank you however for your response, any help and advice you can give me would be much appreciated as I am at a loss what to do next.

 

 

[BankFodder]

So I understand that you received a sofa on 1 December and two months later – first of February it started sagging.

You complaint and eventually somebody came round to have a look and said that there was a flaw in the design – but presumably we don't have this in writing.

The same guy then says that there is nothing wrong with the sofa – even though he first said that there was a flaw in the design. Is this correct? A bit confusing.

The same repairer then apparently takes a knife or scissors and cuts into the sofa – is this correct? Was this during the same visit?

Have you approached SCS since then? What have they said?

Have you got any photographs of the before and after?

[Leyna21]

Yes, I found this quite confusing also and didn't understand why Donald would say one thing to me and another to SCS, very odd. You are correct in the fact I don't have this in writing , Donald would not send me a copy of the report when I asked him to when he was on site and SCS have declined my request.  

 

Donald did cut into the back of my sofa as he firstly was going to put extra foam seating into the sagging area, I had gone to make him a cuppa tea as he requested, when I got back to see this I explained to him that I was upset he had done this to the sofa as it was a new sofa, he then advised me to not get the repair but to ask SCS for a replacement or refund. 

 

I contacted SCS several times but they say the same to everyone , your not sitting correctly on your Sofa , there is nothing wrong with it.  Unfortunately I haven't got before and after photo's  because I didn't expect a sofa to start sagging soon after I purchased it and I didn't expect Donald to cut open the back of the sofa whilst I made him a cuppa tea.

[BankFodder]

So you have a damaged sofa. Please can you post pictures of that

[Leyna21]

If I didn't know I would say I was set-up by SCS with this guy Donald, sending me off to make a cuppa tea, so he could do what exactly ?  And why tell me one thing and SCS another, if in fact that is the case.  I don't understand why some-one would be so nasty.

 

But then like I say the whole experience has been a nightmare , I wish I had known how bad this company is because I would never have purchase anything from them.  I don't understand how they have been getting away with this for so many years, it's not fair that this continues to happen to people.

 

Like I said, any help sorting this once and for all would be much appreciated because I feel the whole way I have been treated by SCS and Donald is despicable. How many more people will this happen to , I feel for them also.

 

 

 

[Leyna21]

I don't have a camera or iPhone due to my hand disability however, I will ask my neighbour when she's back from work if she can take some pic's for me and I will post them here then.

 

[BankFodder]

Yes please I think we will need at least this minimum of evidence.

What worries me is that if this person has cut into your sofa – SCS may try to say that you have done it. I think this would place you in a very difficult position

[Leyna21]

Hi Bankfodder,

 

She has done her best with photo's, the sofa will probably get a lot worse over time. I've  tried to enclosed the photo's quite difficult to take these phot's, however the files seem too big, can you give me an e-mail address that I can send them please, so I can authenticate my claims.  

[BankFodder]

You can reduce the size of the photos using Windows Paint and actually we would prefer them in a PDF file

[Leyna21]

Hi, I've just e-mailed photo's through the e-mail sent to me, hope this clarifies things a bit more. With regard to the back I re-checked it, Donald did staple it down again to be fair and it seems to be ok, but I haven't got the best eye sight for small details, it come with age for some of us (poor eyesight).

 

Sorry I don't have windows, I use Mac. hope you got the photo's I sent via e-mail ok ?

 

[BankFodder]

I'm afraid that your notification emails have a no reply address. We won't receive it.

I'm sure there's something on a Mac – probably much better than Windows which will allow you to reduce the photos. Either that, take them again with a reduced resolution.

Better still, put them into a PDF file

[dx100uk]

if you read our upload guide

there should be 2 websites listed

PDFREDUCER and PDFMERGER

 

those should be able to deal with your issues to get all the photos into one multipage pdf below 5Megs

[Leyna21]

Hi BankFodder,

 

I found another sight for Jpegs, these are the photo's I could manage to reduce online of my SCS sofa, hopefully these photo's are ok and show the sagging, it will get worse over time.  Sorry writing is red, don't know how i managed this.

[Leyna21]

2 hours ago, dx100uk said:

if you read our upload guide

there should be 2 websites listed

PDFREDUCER and PDFMERGER

 

those should be able to deal with your issues to get all the photos into one multipage pdf below 5Megs

Thank you.

 

[BankFodder]

I think we were more interested in seeing a photograph of the damage that was caused by this Douglas person

[Leyna21]

Ok, didn't want the sagging sofa photo's which I complained to SCS about ?  Sorry . You just wanted photo's of the damage done by Donald not Douglas.  Well like I said above (12) he did staple it down again to be fair and it seems to be ok, but I haven't got the best eye sight for small details. So like I said in the beginning the sagging is the problem because it started after just two months and it's causing me back and neck pain.

 

[BankFodder]

The pictures of the sagging are helpful – but it's difficult really to understand. We have to rely on your own judgement that it is not satisfactory.

On the other hand, if one of their staff has actually caused damage, then that is unequivocal and so it would be helpful to see it because even if they might try to protest against the sagging, they will not be able to deny the damage which has been caused.

[Leyna21]

Donald repaired the damage he caused and the sagging is the problem because it's causing me back and neck pain.  I also have no doubt what so ever that even if Donald had ripped the whole back out of my sofa that SCS would say I done this not them because that is the sort of company they seem to be.  SCS are the worst company I have ever had the misfortune to deal with, full of liars and people that just do as they are told by the company. I am only one person out of many (look up sagging sofa SCS) , the photo's do show the sagging.  People don't have to rely on just my review there are lots about this problem with SCS sofas.  All I want is a little help to resolve this problem and to warn other people not to buy off them so that they don't have to go through what I have.  It's a nightmare.

[BankFodder]

We are trying to give you more than a little help but we need you to provide the information that we are asking for.

There is no need to make it as difficult as this

[Leyna21]

Dear BankFodder,

 

I am not trying to make it difficult at all, I have provided the photo's of the sagging sofa, which is what I initially was complaining about.  I'm not sure what I'm doing wrong here, I've tried to give you everything you've asked for.  Yes Donald did cut all the back of the sofa and has stapled it back but that was not my initial complaint or the one I was making so I'm sorry if this has caused a problem, it was not intentional.  My problem is that the sofa is Sagging after just a couple of months.  

 

[BankFodder]

We have to look beyond the initial complaint and the strength of your general position. Your objective is to have the sofa replaced or get a refund. Therefore it's worth acquiring as much evidence of poor quality and deliberate damage as possible.

If you are happy with the quality of the repair on the back of the sofa then will leave it – but you did mention it. We are looking for ways to bolster your position so that you can make a more effective claim.

It's up to you but you're making a bigger deal of this than it needs to be. If you would simply as have sight of one or two photographs of the apparent damage then we can understand what has happened and at that to your complaint in order to make your position more powerful.

I think we are taking a longer term and more holistic view than you are

[Leyna21]

I am doing my best, maybe I'm just not very good at this but then it's not something I've ever had to deal with before. I am really at a loss as what to do for the best.  The problem is the sagging causing me back and neck ache after having it for only a very short time.  I do appreciate you are trying to help and like I said I am trying my best. 

 

[Leyna21]

I will ask my neighbour to photograph back of sofa and try and unload the photo (S).