Need to send item back to Amazon following account closure - what to do?

[craigten]

Hi all:

• Ordered a thermal camera from Amazon four weeks ago, cost about £250
• 3 weeks ago camera started turning off intermittently.
• 2 weeks ago Amazon cancelled my Prime membership and won't correspond regarding returning any items.

What can I do now, please?

[BankFodder]

You say four weeks ago. Does that mean more than 30 days or less and 30 days?

[craigten]

Can't find details of the order in my emails and no way to retrieve my records from my Amazon account. If pushed I would say more than 30?

[BankFodder]

And have you given them any notice of the faults at all?

Dear think it might be a good idea to start organising your attachments and paperwork so that you keep them somewhere where you can find them easily?

[craigten]

6 minutes ago, BankFodder said:

And have you given them any notice of the faults at all?

I have emailed their customer accounts dept but nothing back as yet.

Dear think it might be a good idea to start organising your attachments and paperwork so that you keep them somewhere where you can find them easily?
My only paperwork here is the amazon confirmation order - didn't save it as didn't think anything might go wrong.

 

[BankFodder]

10 minutes ago, craigten said:

My only paperwork here is the amazon confirmation order - didn't save it as didn't think anything might go wrong.

 

That is precisely why one hangs onto paperwork – in case something goes wrong.

You might as well say that you didn't bother to look before you cross the road because you didn't think you'd be run over.

Anyway, I think it is about time that you wrote a letter to Amazon. Inform them about the problem and refer to the unanswered emails that you have sent on X X day and X X date. Tell them that you have tried to assert your right to reject the camera within 30 days and that you now consider that they are in breach of their obligations under the consumer rights act 2015.

I suggest that you send them this letter. In 10 days time, send the letter of claim.

Given how easy is to store documents on a hard drive – so they weigh nothing and take no space at all I think you need to review your retention policy/practice. Start looking at it in terms of the inconvenience that you are having to go through because you don't retain records at least for short period of time.

 

 

 

[craigten]

Oooof!!!

OK, thanks for the advice, I shall get on it!

[Manxman in exile]

Why won't they correspond with you?  Is that a "bad" sign?

[craigten]

TBH, they have always been notoriously poor at comms, I have found. However, the impression I have got from the emails I have subsequently received is that they see comms as wasted time.