Salford lass
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So today I went in the bank and asked them if the dispute was closed and did I win.they said yes and yes,still had no contact of Robert Dyas now nearly 5 weeks since I sent the letter requesting them to come and collect so tomorrow I’m putting it out for the scrappers to take thanks for all the help
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This is what I sent Order number Description-homcom muti home gym machine with 45 kg weight stack Item received on 9/6/23 1st contact with you on 9/6/23 to report missing parts Auto generated email received saying you would be in touch in 72 hours You made no contact Contacted you via twitter on 12/6/23 Received another auto generated email on 13/6/23 No attempt was made by yourselves to rectify this situation I'm giving you 14 days from receipt of this letter for you to arrange collection of your goods. After this date I will consider this item to have been abandoned and I myself will arrange it's disposal Regards
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Shared ~ 97% ( Ad 0- о- 27/6/23 Manchester Email Order number Description-homcom muti home gym machine with 45 kg weight stack Item received on 9/6/23 1st contact with you on 9/6/23 to report missing parts Auto generated email received saying you would be in touch in 72 hours You made no contact Contacted you via twitter on 12/6/23 Received another auto generated email on 13/6/23 No attempt was made by yourselves to rectify this situation I'm giving you 14 days from receipt of this letter for you to arrange collection of your goods.After this date I will consider this item to have been abandoned and I myself will arrange it's disposal Regards and I would be giving it to scrappers thanks
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***update*** sent the letter special delivery and it was signed for 2 weeks ago yesterday…can I now dispose of the item ? I’ve had no response in regards to them collecting it but had an email on the 3rd July saying they are looking into the missing parts i did a debit card dispute with the bank on the 27th June and it went in my favour
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I reported it via online the same day it was delivered, got an automated reply saying they would be in touch within 3 working days… 5 days later I got them on twitter and they sent another reply saying sorry it’s taking long we will be in touch soon, another 5 days later I got “due to the hot weather our customer services are taking longer than expected “..that was 3 days ago tomorrow I’m going to start the dispute, once I’ve done it I will email them telling them to come and collect it within 5 working days or it’s going to scrap. Does this seem fair and legal ? Thanks