fonehouse/ktm/Dcbl - just got a threat-o-gram - 1st i've heard of this debt

[mitchthornton1]

Hi, I have just received a letter from dcbl saying they were recovering a debt from ktm online.

I had not heard off them

 

on researching I found that its a company name for fonehouse.

I got a new phone last year and fell behind because of covid.

The original company have never contacted me concerning a debt this is the first I have heard of it.

 

Now I know they are not acting as bailiffs but I want to know the best way to deal with this as I don't want court action or hassle from them.

What is their process how many letters.

do they send before court action.

And.i can.not allow them to visit as it would cause me hassle with my landlord.

[dx100uk]

have you moved since getting this phone?

 

dx

 

[mitchthornton1]

No that's what's annoyed me I have heard nothing from them.

[dx100uk]

you deal with fonehouse directly only

stuff and all a powerless DCA can do to you.

[mitchthornton1]

I spoke to customer services and they refuse to deal with it so I am putting I formal complaint in writing. 

So what about dcbl? Just ignore or should I write to them with something to keep them at bay?

[dx100uk]

you don't need to keep a powerless dca 'at bay'

stuff and all they can do.

 

dx

 

[mitchthornton1]

Thanks. I'm usually very level headed with things like this. I guess it's the company that un nerved me. Guess im feeling more fragile with everything going on in the world.