More than £1bn in refunds 'illegally withheld' for cancelled holidays

[dx100uk]

An estimated £1bn ($1.3bn) in holiday refunds from cancelled travel due to the COVID-19 pandemic are still yet to be paid to consumers.

 

According to new research from consumer watchdog Which?, that is out of an estimated £8bn worth of package holidays that were cancelled since the pandemic swept the globe.

 

Which? surveyed more than 7,500 people who have had a package holiday cancelled as a result of the pandemic to understand how the situation around refunds has developed since the UK first entered lockdown.

 

Money is being illegally withheld in partial or full refunds from customers who asked for their money back, with the research suggesting the average cancelled holiday cost £1,784.

 

Millions of people have had a package holiday cancelled by their provider since the UK went into lockdown in March.

Refunds for one in five (21%) holidays where a cash refund was requested was still outstanding at the beginning of October.

 

 

https://uk.news.yahoo.com/coronavirus-which-report-more-than-1-bn-in-refunds-illegally-withheld-for-cancelled-holidays-094750780.html