Thanks everyone for your replies. It got sorted in the end. I'm not entirely sure how I resolved it ultimately. Nobody will tell me. I called Latam again who insisted they couldn't do anything and Iberia had to do it. I then called Iberia who said Latam were responsible and they left a message in booking system apparently. And then after 40mins with Latam, they finally relented and changed the flight. It was all very unsatisfactory customer service, but just glad to have gotten it sorted. Thanks again everyone for giving me confidence to be bold with them.

Hi, thanks for getting back to me. I'm not clear about this. I used the Flight Network website, which seems to be registered as Gotogate International AB, in Sweden. I paid using a Visa Debit card in Chilean Pesos. Does this help? How else would I find out which jurisdiction is responsible for my ticket purchase? I spoke with FlightNetwork and they said that the airline cancelled the flight and they the airline provided an alternative flight (23h49m later or 25h30m total wait time), and that this was a "valid" situation and that if I wanted a different flight, I would need to pay the difference. Surely this can't be the case? I'm arriving the next day at my destination as well as being 25 hours in Madrid airport. Again, many thanks for any help you can give.

I booked my tickets through an travel agency from Santiago, Chile to London, UK, via Madrid. Flights are are operated by a mixture of Iberia, BA and Latam, but the agency bought the tickets via Latam. I am currently on my holiday in London and I've just found out 3 days prior to boarding the return flight from London to Santiago, that my connecting flight in Madrid (to Santiago) has been changed from a 2 hour layover to a 26 hour layover, which I think is ridiculous. Surely this must be unreasonable? Is there anything at all I can do? Do I have any rights in this case? They could at least provide me with a hotel or similar? Or perhaps a different route home from London? Thanks in anticipation of any help or guidance that anyone can give.

We're not really expecting debts, we're more interested in just getting a list of all accounts which our parent may have had. I seem to remember that when I checked my credit report with Experian it also had information about my current and saving accounts. There are some other credit agreements that we might want to cancel that we don't know about.

Hi, We're just in the process of sorting out a parent's estate after death. We are the executors of the will and probate will be granted in a few weeks. Whilst trying to make sure we're aware of all of the accounts of our parent, we want to get a credit report detailing all of these. The Experian website has details of how this can be obtained after death although it's not clear if we have to send the 2 pounds or not. Does anybody know the process for Equifax or Call Credit? Is it the same thing basically? Just sent a letter with proof of probate being granted? Any other tips from anyone who has had to track down the accounts and investments of a deceased parent? Cheers, Ben.

Hello, I've been living abroad for a couple of years and I want to buy my credit report. It seems like I need a UK address. Is there an easy way for me to obtain it? Also, I'll pay with my foreign credit card, is this likely to be linked to my credit profile?

Hi, I'm a bit confused by something that has just changed on my credit report. I've missed 8 months payments (according to Experian, although I calculate this as 6 months) and now it says that the account balance is "settled". Settled on other items on my credit report usually means that I'd paid the account off. I've not got the money to pay the debt so I'm totally flummoxed as to why this has happened. Can anybody tell me what this means? does it mean something else? cheers.

They have my parents address and another extended family member's who they are sending lots of correspondence to (addressed to them directly). Since both of these people are a bit on the old fashioned side they are nervous about letters and are now very angry with me. Can I get the SLC to stop sending these letters address to extended family members? Is there anyway I can do it without the letter since I'm on the other side of the planet and it will take time and I don't have the details of my student loan either.

I've been waiting months for the reply to this post. I'm in the exact same situation (pre 98 and all) and I'm wondering how to proceed. Because of them hassling extended family, who I've not seen for years, I'm getting all types of grief and I want this to stop. I sent a letter (with the official form) to the SLC some 6 months ago stating I was moving abroad without a job and they just kept taking money from my UK account so I cancelled the direct debit. I'm a bit miffed that I now have to make an international call to sort this out. Is there any way to deal with this via e-mail does anybody know? The incompetence that I've endure with these clowns is beyond the joke. Not only did they start taking money from my account while I was still a student way back when, they decided they could only repay the most recent 3 payments. Very angry.

Where can I find a list (or information about) of countries with reciprocal agreements with the UK?

Hi, just a quick question. I've got a bad credit rating and I need a bank account which gives me a card which I can use to make withdrawls abroad. Does anybody know which is going to be my best bet for this? cheers.

I've rented 5+ houses over the past 10 years and this is the first time that I've come across this particularl weirdness that I'm about to explain: I went to hand in my notice with the letting agent today. The usual 1 month notice that has always been the case in the past with other properties. The lady at the letting agency said that I would actually have to pay up until the end of December. Her rational being that I pay my rent on the 1st of each month. I can only give my notice at the start of a period of tenancy (ie. 1st of each month). So if I decided on the 2nd of the Month that I wanted to give my notice, I would have to pay until the end of the next Calendar month. Is this something new that I've missed? Am I out of touch? Can they enforce this? Any ideas what I can do because I really don't want to pay an extra 2 weeks if at all possible?

This is kind of related to a question that I have. Can DCAs go to previous addresses where you've lived while you had a credit card? Or will they only bother with your current address? What happens if you abscond? Can they check previous addresses? Or are they not allowed to do this?

Can anyone advise me if there are any agreements in place with Brazil? What are the chances of a DCA or court proceedings taking place if I'm living in Brazil?

I'm absolutely clueless about this type of stuff. I've got an Egg CCA which seems enforceable too. I did the application online and my signature is a tick box. Does this sound right? Anyway, I cancelled my direct debit about 2 months ago now and have been getting a wide array of letters asking for payment. I owe about £4000, but I'm interested in what you say about offering a final payment of 25% How likely is it that they would accept this? Can you offer lower payments? I'm not bothered about my credit rating at all, all I want to do is avoid them getting a CCJ taking money out of my wage.