EDF 58% increase.

[newmoses]

Long story cut short.

I was paying £57.00 p.m.direct debit to Toto energy before they went bust.

I had dual fuel but hardly use any gas as I have a multi fuel burner.

 

 Along comes EDF to manage my account.

I was then in credit by a large chunk,

 

2 months later EDF amend my d.d. to £41.00 p.m.

 

 Last week, I gave a meter reading for gas and one for electricity.

I was previously in credit by around £38.00.

 

 This week, I had an email from EDF saying that they were increasing my d.d. in november to £70.00.

I was also allegedly in debt to them to £92.00.

 

 I use around the same amount of electricity each day.

I am out from 06:30 until around 17:30,5 days a week.

 

 How can I go from being £38:00 in credit,

pay £41:00 p.m.d.d.,

yet the following month be £92:00 in debt to EDF??.

 

 I have contacted them and am awaiting a reply.

 

 If I don't get a satisfactory answer I will take the matter up with ofcom.

 

 Has any one else on here had a similar experience??.

,and if so, how was it resolved.

[slick132]

Hi NM,

 

First off, if you stay with EDF after they took over  from Toto, you'll be on a standard variable tariff, NOT one of their cheapest. So think about selecting a cheaper tariff, or compare and move.

 

You need to try and make sense of their charges based on meter reading. Best that you take a picture each month when you send meter readings so you have a record if things go wrong.

 

Ofgem is who you'd complain to but best to try and sort it yourself first.

 

Do you have all the meters readings for the relevant period ?

[newmoses]

I have all the meter readings, and past bills in my account.

[dx100uk]

and what tariff are you on?

log in to your online portal with EDF and see.

 

if you didnt arrange a contract with them when they took over, they'll be charging you the default tariff rate.

 

 

[slick132]

Hi NM,

 

Have you been able to work out what you think you owe from your readings, and does that differ from the bills received from EDF.

 

An increase in the monthly DD is no big deal in itself and can be challenged if necessary.