RBS - PPi and life insurance on same claim?

[NGEddie]

Positive update, I think!

 

I had another RBS lettter referring to the mortgate protection plan this time.

 

I believe this was 1999 at £7.00 a month which may have stopped in 2003?

 

Then in 2003 at £5.00 a month a Life protector descreasing term assurance, this is still collecting but with Aviva.

 

There are no dates or account numbers but the letter says PPI refund £800.000 odd, interest at £1k odd, minus £200.00 tax , offer of £1700.00 ish.

 

Unless there is another PPi review on going, this may it for the PPi and Life protector, which is possibly not enough as even £5.00 a month over 20 years is £1200.00 but they are quoting £800.00 as refund.

 

What is my best move now please?

 

Cheers

 

E!

[dx100uk]

check their data...

if you haven't got it ask for the data they used to calculate your refund.

[NGEddie]

I have some data!

 

Called and was told it was mortgage protection plan from December 2000 until May (first advisor said August) at £16.00 a month which they make £817.00 and I make £866.00 or £915.00 depending which month you choose, I guess I should question their figure?

 

They advised there is an overfraft and mortgage claim still waiting assesment?! which I have no idea about!

 

What I do know, is I have paperwork and policy number for a mortgage PPi which started December 2000 but was for £7.00 a month, so confused!

 

The other one is this RSA Life protector decreasing term assurance which started in 2003 at £5.00 a month, was advised I must have with the mortgage , transfered from RSA to Aviva in 2011 and is still going! Have paperwork and policy number for this.

 

When I mentioned this on the phone the woman quickly said 'we dont do life insurance' but this is life 'assurance' and was told I must have it!

 

Please advise on the best way to approach this.

 

Many thanks

 

E!

[dx100uk]

rubbish

[NGEddie]

?

[dx100uk]

23 hours ago, NGEddie said:

When I mentioned this on the phone the woman quickly said 'we dont do life insurance' but this is life 'assurance' and was told I must have it!

 

it was not an endowment mortgage!! so it's PPI.

[NGEddie]

Ok thanks.

 

So do I write or email quoting the policy numbers and ask them to investigate this too then?

 

Being honest this started in 2003 and cannot recall exactly how, but know I was advised at some time I needed to have this alongside a mortgage?

[dx100uk]

you have already started a PPI reclaim, it should be included in that.

you cant start a new claim as new claims are now time barred..

 

you need to make it clear to them, that it was NOT an endowment mortgage so there was NO requirement for a life assurance policy, so whatever it is , it was missold protection.

[NGEddie]

Yes it is included, on your advice I worded it as 'PPi and associated insurances' to cover this.

 

Thanks, I have another PPi letter on the way apparently so i'll wait on what is says!

[NGEddie]

The letter was advising I did not have PPi on an overdraft, weird!

 

you need to make it clear to them, that it was NOT an endowment mortgage so there was NO requirement for a life assurance policy, so whatever it is , it was missold protection.

 

Am I best to email or write?

 

Dear PPi team

 

In your letter dated xxxx you have confirmed I was indeed mis-sold the mortgage protection insurance, but have not mentioned the life protector assurance which started on xxxx at £x.xx per month and currently debiting my account. I was advised by yourselves the mortgage protection insurance and RSA Life protector decreasing term assurance were compulsory for my situation and type of mortgage. My mortgage was not an endowment mortgage and now know there was no requirement for a life assurance policy.

 

Sound ok?

[NGEddie]

Does this read ok to send?

[dx100uk]

why not simply say...

 

My mortgage was not an endowment mortgage , there was no requirement to have any insurances, whatever their name.

please refund all insurances , they were all a form of payment protection.

 

 

[NGEddie]

Thanks, they have already agreed to refund the actual mortgage protection plan, the figures are wrong and they are recalculating them.

 

Is email ok/better/quicker?

[dx100uk]

what about the papertrail if you have to goto the FOS?

 

 

[NGEddie]

I'll write then

[NGEddie]

As they have already acknowledged the 'payment protection insurance' been mis-sold, this should be ok?

 

Thank you for your letter dated xxxx which advises you are upholding my miss-selling of PPi and associated insurances complaint.

 

My mortgage was not an endowment mortgage, there was no requirement to have any insurances, whatever their name. Please refund all insurances, they were all a form of payment protection.

[NGEddie]

I would like to send this next week ideally, if reads ok?

 

I wasnt sure if to quote the reference number of the life assuarance in  the second paragraph somwhere?

 

Many thanks

 

 

[dx100uk]

I wrote to you on xxx august 2019 wanting to reclaim the numerous compulsory protection policies you made me takeout in year concerning

 my mortgage agreement number xxx dated xxx.

 

you replied in letter dated xxx concerning a payment protection policy but appear to have failed to address the RSA Life protector decreasing term assurance {policy number xxx) which transferred from RSA to Aviva in 2011, which I point out i am is still paying to date, within your above ref'd offer letter.

 

i should not need to point this out, but, the Mortgage i signed upto was not an endowment policy, therefore there was NO legal requirement to have, nor should you have made, either policy compulsory. The only beneficiary was yourselves through ultimate direct payment should I die settling your mortgage sum.

 

please address this issue 

 

 

[NGEddie]

Thanks dx 

[NGEddie]

I usually send everything recorded, trying to social distance and didn't really want to go to the post office, or should I?

[dx100uk]

wasting money by using recorded is not needed on most letters 

[NGEddie]

I've had a few missed calls and then text from RBS wanting to talk about the letter I sent, two posts up. 

 

Am I best to wait for them to write? Didn't really want to get into a discussion with them about it ideally!

[dx100uk]

simply tell them on the phone writing only sorry as I might want to escalate this to the fos or court.

sorry but no speaky..speaky

 

you night find this interesting?

 

https://www.theguardian.com/money/2012/jun/09/life-insurance-misselling-aviva-hamilton-life

 

dx

[NGEddie]

Thanks dx, interesting article and good on Aviva

 

Got a letter from RBS...

 

'Our dept only deals with PPi and a separate complaint would need to be raised with the decreasing term insurance team. We have asked this team to contact you'

 

What do you think the next best step is?

[NGEddie]

Write back to PPi or to this other team?