RAC insurance - Missed direct debit fee

[angnnig]

Hi all

Our car insurance has charged us £25 missed direct debit fee because there wasn't enough money in our account to cover the insurance payment , this wasn't our fault and as caused by sky,they didn't warn us that our payment to them doubled as our special offer had ended and it clashed with the motor insurance payment. Is there any point in trying to get the fee waived or not.

Thanks for any replies

[Old Cogger]

ring them and ask £25.00 challenge if not

 

look at the terms and conditions for amount they state for starters

[angnnig]

Ok Thanks old cogger

Regards

Angnnig

[dx100uk]

Penalty fees for whatever are unlawull under FCA rules

[angnnig]

Thanks dx

Regards

Angnnig

[unclebulgaria67]

These fees are often charged by companies used to provide finance to cover payment by monthly DD. It is not often explained by the Insurers concerned that by paying monthly the customer is entering into a credit arrangement, with a set of terms/conditions applying. These include a £25 fee for an unpaid DD which is supposed to relate to costs incurred and not a penalty. Also if a DD is returned unpaid more than once, they can often terminate the instalment arrangement, asking for the full premium to be paid for the rest of the year or the policy will be cancelled.

 

You can always challenge these fees and request a breakdown calculation of how they arrived at the amount to cover their costs. If they fail to justify them, then they should waive them.

[angnnig]

Thanks for your reply Uncle , Are there any template letters on here that would be useful.

Thanks

Regards

Angnnig

[unclebulgaria67]

No template as far as i know.

 

You just write asking for a breakdown calculation of the £25 fee to evidence that it represents costs incurred and not a penalty, per FCA rules on such fees.

[martin2006]

Hi ang,

If its the first time its happened with insurers then you may be abke to negotiate them waiving it on this occasion. Ive managed that on numerous occasions with various insurers.

Who is the insurer?

[angnnig]

Hi Martin, Thanks for your reply. It's with RAC insurance and it's the first missed dd. Would you ring them or send a letter to negotiate.

Kind regards

Ang

[martin2006]

Initially i would ring them, as its the first one missed they shoukd be able to wave the fee if you blame it on sky not issuing you with the correct bill and overcharging, causing the issue

[angnnig]

Will do , Thanks Martin