TalkTalk - Late Payment Fee

[adridude]

Hi,

 

Looking back at my TalkTalk bills, I've seen a few late-payment-fees of £10 as I pay my CC after I've inspected the bill.

 

The problem seems to be that TalkTalk only give you 7 days to pay the bill or you get docked the fee.

 

As it stands, I should only be paying £17.99 a month for my contract, making the Late Payment penalty a whopping 56% of the actual bill.

 

INHO 7 days is an unreasonable time-frame.

 

Can they enforce these charges? In some cases, the payment is only literally 9 hours late and *zap* I get another £10 fee.

 

This seems to be a new trait of TalkTalk as I was with them for 6 years and never had this issue. I left for a year and come back to this.

 

I'm quite happy paying the 50 pence payment method charge, as that is reasonable when it comes to Card Payments.

 

Regards,

 

ade

[dx100uk]

Its a penalty

And the FCA say they are unlawful

[adridude]

Do telco agreements also come under the FCA?

[dx100uk]

it s a contract and yes same as gyms or anything

[adridude]

Is there a particular procedure to claim it back? I've got a few dating back a few years too which I just thought about!

[renegadeimp]

Sar them. Throw it in a spreadsheet and get reclaiming

[fkofilee]

Interesting;

 

Admin Fee - Payment Due Date Missed

 

Late Payments

 

This is an administration fee that we've applied because your balance has not been paid by the due date. This fee will only be applied after we've attempted to take your Direct Debit payment twice.

 

Charge: £10

 

So should this only have applied after 2 x Failed DD?

[ericsbrother]

presume they require dd mandate, did you agree to this? If not they dont have a leg to stand on, they either let you go as a customer or they shut up.

[adridude]

Well a few replies before I update this thread and hopefully "pinch this one off"

 

Interesting;

 

So should this only have applied after 2 x Failed DD?

 

>> No they were not failed DD's, I intimately cancelled them because I was planning to leave and due to some billing inconsistencies. These were because payments were received on or more than 10 days (nor working days) after the billing date. (date of invoice/bill issue).

Out of interest, I just logged on to get a few confirmations, and my account balance is £0.00 with a nice red warning at the top reading:

 

 

and just below that:

 

 

This might have something to do with my connection moving over to another ISP in a week, but as far as I know I've given them 6 weeks notice and paid up to date.

 

for brevity I got a shot of what shows up on the bill itself: