HELP - Ancestry.com has taken two payments from my current account ?

[bilabonics]

Hi

 

I only just noticed that £13.99 had been taken from my Santander123 cureent account by Ancestry.com via DD !!!!!!

 

I checked the DD and it states it started on 29/07/16 and i most DEFINITELY did not start/confirm this Direct Debit.

 

Thus far they have taken £13.99 on 29/07/16 and today 02/09/16 !!!!!!

 

How do i go about cancelling this, i can not recall using this service !!!!!

 

I have an excellent credit rating and am more worried about it effecting that.

 

Also i have no details of an account with them, so would not know how to even 'log in' to cancel it on their site.

 

Anyone advise.

 

Thanks

 

Little update, i had full info on the DD, it has been taken by -

 

Payee name:

GLOBAL COLLECT BV RE ANCESTRY.COM

 

I have NEVER authorised this !!!

 

Anyone advise ?

 

Thanks

[Bazooka Boo]

Ring your bank and reclaim them under the DD guarantee, at the same time cancelling the DD and ANY CPA that might be attached to it.

[bilabonics]

Ring your bank and reclaim them under the DD guarantee, at the same time cancelling the DD and ANY CPA that might be attached to it.

 

Do i need to contact Ancestry ?

 

I would not know even to say as i have NO DETAILS except the DD that has suddenly appeared from now where ??

 

Thanks for reply.

[Bazooka Boo]

IMO, at this point I wouldn't bother with Ancestry, just get the bank to refund the payments, and cancel the DD and any CPA that may have been set up on your account.

 

Check your credit files for free, either with Noddle or clearscore, and see if there's anything on there.

 

Then keep a close eye on your bank statements for any unusual activity.

[dx100uk]

so you have never signed up to the free 30day trial?

 

if not simply phone your bank and invoke the DD guarantee

 

no need to involve ancestry at all.

 

dx

[BazzaS]

You say you never authorised it, but do you have any idea how they got your bank account details?. Did you ever sign up for a free trial, of that or any other geneology sites??

[bilabonics]

I 'may' have done so YEARS ago but 100% have not withing the last last 8/9 years !!!

 

 

I most DEFINITELY have not signed up to anything recently or this year,

plus if i had i would of cancelled immediately after signing up..

.I am very careful with these sort of sites and understand completely how they work....

 

I have checked Noddle and can see nothing untoward, my credit rating is 5//5 and 651/710...

 

ALL my passwords etc are offline and 100% safe so i have no idea how theis DD has just appeared,

i will give Santander a ring Monday when i get chance.

 

Thanks for advice guys.

[bilabonics]

Little update, i have just spoken to Santander an they have refunded the 2 payments and are investigating the case.

 

They did state they 'could' pursue for the payments !!!

 

Not sure what proof they have as i have NOT signed up to a DD with them !!

 

Cheers

[ericsbrother]

all santander accounts ahve the same sort code so easy to mistype the account number and lumber someone else with the DD as there will be no checking of name against account number unless someone asks.

[Bazooka Boo]

Little update, i have just spoken to Santander an they have refunded the 2 payments and are investigating the case.

 

They did state they 'could' pursue for the payments !!!

 

Just means that if Ancestry do argue that you owe this money, then Satans bank will pay the funds back out.

[bilabonics]

well it's been 12 days and not heard anything, how would they contact me any way as i have no account with them ??

[Bazooka Boo]

No, Satans bank will tell you that they have paid Ancestry.

[bilabonics]

No, Satans bank will tell you that they have paid Ancestry.

 

Oh, ok, never done this before so all new to me...

 

As long as my credit rating is not affected then i'm not overly concerned, i checked Experian and it's 999.

[Bazooka Boo]

As long as my credit rating is not affected then i'm not overly concerned, i checked Experian and it's 999.

 

Excellent keep an eye on it just in case.

[renegadeimp]

They did state they 'could' pursue for the payments !!!

 

Not under the DD guarantee. They would have to write to you and start collection activity. Theres no way they could simply retake it via DD

[Bazooka Boo]

Not under the DD guarantee. They would have to write to you and start collection activity. Theres no way they could simply retake it via DD

 

Good to know!!

[bilabonics]

Cheers guys, I'm pretty good with CCards, differing account, mortgages etc and ALWAYS o top of things, time will tell i presume.