@btcare BT / Openreach not updating databases

[geecar03]

DAY 46

I placed an order with my ISP to upgrade to fibre broadband on the 26th April

and was told my go live date was the 6th of May.

 

 

I'm still waiting for this to happen as of today the 11th JUNE.

 

 

The problem is not with my ISP, who have been great, but with BT (Blocking Technology) and their creature Openreach (ClosedGrasp).

 

 

They have been telling my ISP that there is a problem with a postcode "mismatch".

I have been living in this address for almost 3 years and using the postcode for more than 18 months.

 

 

I have been using broadband, paying Council Tax, phone and broadband bills, electricity bills, taxing and insuring motor vehicles, buying and selling on eBay, receiving post and parcels, etc from this address and this postcode for all of this time.

 

 

However BT (Blocking Technology) and Openreach (Closed Grasp) who have been providing my phone

and broadband services, via my ISP, have suddenly decided that my address doesn't exist.

 

 

Watch this space.

Another day fuming at BT.

 

I have just checked their address databases and they still have not been updated with my postcode,

I am on the Royal Mail database at last.

[fkofilee]

Welcome to CAG Geecar

 

ORs liability to you is non existent, however you can complain if you are unhappy.

 

clive.selley@openreach.co.uk

[Conniff]

If your ISP has given BT / Openreach the wrong postcode, that can hardly be a BT / Openreach fault.

[geecar03]

Neither BT (Blocking Technology) or BT's creature Openreach (Closedgrasp) have my name, address or post code in their databases. I have been using telephone and broadband services from this address for more than 18 months; these services are provided by my ISP via Openreach (Closedgrasp). Now I have applied for an upgrade it appears I do not exist. Any real company would contact me and ask for my address details, but BT (Blocking Technology) or BT's creature Openreach (Closedgrasp) are autocratic "joke" companies who will not talk to serfs (customers) like me; they have been provided with my correct details via my ISP and it is 47 days since I applied for my upgrade.....BT (Blocking Technology) Infinity, high speed broadband?...what a joke...

DAY 47

I placed an order with my ISP to upgrade to fibre broadband on the 26th April and was told my go live date was the 6th of May. I'm still waiting for this to happen as of today the 12th JUNE. The problem is not with my ISP, who have been great, but with BT (Blocking Technology) and their creature Openreach (ClosedGrasp). They have been telling my ISP that there is a problem with a postcode "mismatch". I have been living in this address for almost 3 years and using the postcode for more than 18 months. I have been using broadband, paying Council Tax, phone and broadband bills, electricity bills, taxing and insuring motor vehicles, buying and selling on eBay, receiving post and parcels, etc from this address and this postcode for all of this time. However BT (Blocking Technology) and Openreach (Closed Grasp) who have been providing my phone and broadband services, via my ISP, have suddenly decided that my address doesn't exist. Watch this space.

Another day fuming at BT.

[fkofilee]

Geecar

 

I have given you the MD of OR email Addy, as a previous Telecoms Tech Support and Provisioning Specialist, BT have an incorrect address matching key for their NGA services. IE; Fibre.

[geecar03]

Geecar

 

I have given you the MD of OR email Addy, as a previous Telecoms Tech Support and Provisioning Specialist, BT have an incorrect address matching key for their NGA services. IE; Fibre.

 

Thank you so much for your help , much appreciated.

Dave Williams.