DAY 46 I placed an order with my ISP to upgrade to fibre broadband on the 26th April and was told my go live date was the 6th of May. I'm still waiting for this to happen as of today the 11th JUNE. The problem is not with my ISP, who have been great, but with BT (Blocking Technology) and their creature Openreach (ClosedGrasp). They have been telling my ISP that there is a problem with a postcode "mismatch". I have been living in this address for almost 3 years and using the postcode for more than 18 months. I have been using broadband, paying Council Tax, phone and broadband bills, electricity bills, taxing and insuring motor vehicles, buying and selling on eBay, receiving post and parcels, etc from this address and this postcode for all of this time. However BT (Blocking Technology) and Openreach (Closed Grasp) who have been providing my phone and broadband services, via my ISP, have suddenly decided that my address doesn't exist. Watch this space. Another day fuming at BT. I have just checked their address databases and they still have not been updated with my postcode, I am on the Royal Mail database at last.

In a nutshell: Last September, we noticed that the cover of the external junction box on our house was missing (presumably blown down in the high winds we'd recently had.) My husband called our home phone provider, the Post Office, who asked various questions, such as whether it was affecting the line etc. He was very clear that it wasn't, but he was concerned about the wires being open to the elements. The P.O arranged for a BT Openreach engineer to come out. He arrived, looked at where the box is sited (under the eaves of our house, over our porch) and said a cherry picker would be needed to get up there. Cherry picker duly arrived, the whole box was replaced with a new, modern one and the engineer told us we wouldn't be charged, as it constituted essential maintenance. Several months later, our phone bill arrives...with an additional £140 plus vat for the call out. According to the P.O, we are responsible for the external junction box, so we have to pay. Fast forward to last month, and the new junction box has come away from our property and is hanging in mid air, suspended between 2 cables. My husband has gone back to the P.O, saying that he is not happy to have to pay again for work carried out less than 10 months ago. The P.O try to argue that there is no such think as any kind of guarantee on work carried out by Openreach, and we would have to raise a complaint with them directly. Meanwhile, Openreach inform us that we should never have been charged for the call out anyway, as it was an external issue and not inside the property. Who is right? And where do we stand, now that the junction box needs re-attaching to the property?

I'm with PlusNet (which I can't fault) but like most ISP's they have to use the useless, incompetent Openreach. To cut a long story short, an idiot engineer turned up to sort our line which had been cut somehow, he didn't use protective footwear and has made a mess of our light coloured carpets (I have photo evidence). Had to report it to PlusNet who passed it on to Openreach (for the purposes of this post I'll rename them OpenNumpties). That was a month ago - NOTHING from OpenNumpties. I've requested £50 to have the carpets cleaned due to their negligence. I now have to put this in writing to make a formal complaint and make it "Letter Before Action". Has anyone had any success getting a complaint resolved with OpenNumpties? I spotted them on Watchdog again this week, yet again another abysmal BT company.

Hi, Anyone else had this happen to them? Am more than annoyed that they have just done this. This is what Ihave sent them, comments welcome. There must be some form of redress. thanks Doug Good Morning, I have noticed that the telephone line to my property (as below) has been removed by yourselves. Please confirm this. Can you also indicate why you failed to get my permission to do this and to trespass on my property without consent. The fact I am looking at broadband packages when my Virgin account ends is even a further annoyance. This would mean additional costs of putting the line back rather than just activate an already existing line. As it was myself who had the phone installed when I moved in, at my expense, then I feel that your removal of this is unjustified. I would ask that you refund the cost of installation which I paid to have to line installed. I would also ask that any code of practice breach by yourselves should have a penalty payment as well