brighthouse arrears & harassment

[nevaehstarr]

funny how jason at brighthouse on this thread hasn't commented or replied to my emails too.

[stuckinarut11]

They admit here to hounding here

 

http://vocaroo.com/i/s15gMvDpwTpq

 

 

Email

Gary.Mckenzie@brighthouse.co.uk

[Jason BrightHouse Web Rela]

Good Morning nevaehstarr,

 

Firstly, my apologies for not commenting previously.

 

Secondly, I was not aware that the representatives from the store were still visiting as I had informed them of your request and your account was updated accordingly.

 

I can confirm I have received your emails and they have been added to your complaint. I have been working in the background to get the visits stopped for you and not had a chance to email you my update.

 

I have been in contact with your local store first thing this morning to ensure no further visits are made, as per your request and this has been agreed.

 

I would like to apologise once again that you have been made to feel this way but BrightHouse are very aware of your situation and no more visits will take place.

 

Many thanks

 

Jason

Web Relations

[mikeymack2002]

Jason it's understandable that you say sorry to a poster, sorry means you made a mistake and will learn about it and not make the same mistake again

 

Something your company fail to do on a daily basis. I have personally seen your door step animals in action. I'm not a customer and never will be. They are totally unprofessional and rude. That Treat someone's front door like they are cops/bailiffs they are neither.

 

It's about time your company had a total rethink about debt recovery and make significant changes to your policies.

 

This way your image will not get any further tarnished than it already is. Posters like this one shouldn't need to come to a public forum to seek advice from Joe public should they?

 

I suggest this poster escalates this complaint to an official complaint and then once it's been investigated they make more complaints to the relevant bodies.. Many on CAG would probably agree with this advice...

[mikeymack2002]

Note to poster:

you should copy the response from Jason just in case their goons call at your home again.

This way you have proof of harassment by this company.

Then complain to the relevant bodies immediately.

 

 

Have a read here

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?432591-Brighthouse-Query-DLC-OSC-odd-payment-schedule-**WON-%A33468.91-thro-FOS**&p=4845375#post4845375

[brassnecked]

Jason's email is prima facie evidence that Brighthouse indeed are harassing you, print a copy of the email, and if they call again call the police and show them the email, and ask the police to remove the Brighthouse bullies.

[nevaehstarr]

i will be putting complaints in to the relevant bodies.and get all late fees & missold insurance money back!

[nevaehstarr]

so i've emailed & written a letter with offer of weekly payments of what i can afford & they haven't even sent a response! also wrote about reclaiming penalty fees & insurance & no response.customer relations are diaboloical

[Old Cogger]

zalso report them to the regulator

[Jason BrightHouse Web Rela]

Good Morning nevaehstarr,

 

I am sorry to hear you have not had a response to your letter regarding your offer of payment.

 

I understand a letter in response to the home visits was sent to your property on 22 January confirming all visits from a BrightHouse representative have been ceased. This letter also states what steps are required in order to assist with bringing the account back up to date.

 

A suitable payment solution will be confirmed once we have spoken to the account holder in order to fully understand the circumstances. The easiest way to do this is to have a discussion with the Store Manager, but as you have requested for written correspondence only, we have had difficulty confirming this with you.

 

BrightHouse understands that financial situations change and provide many ways to help bring the account back up to date. Each individual's circumstances are taken into consideration and the Store Manager will be happy to discuss the account and offer of payment with you.

 

We kindly request that you contact your local store at the earliest convenience to discuss your account.

 

Many thanks

 

Jason

Web Relations

[nevaehstarr]

Good Morning nevaehstarr,

 

I am sorry to hear you have not had a response to your letter regarding your offer of payment.

 

I understand a letter in response to the home visits was sent to your property on 22 January confirming all visits from a BrightHouse representative have been ceased. This letter also states what steps are required in order to assist with bringing the account back up to date.

 

A suitable payment solution will be confirmed once we have spoken to the account holder in order to fully understand the circumstances. The easiest way to do this is to have a discussion with the Store Manager, but as you have requested for written correspondence only, we have had difficulty confirming this with you.

 

BrightHouse understands that financial situations change and provide many ways to help bring the account back up to date. Each individual's circumstances are taken into consideration and the Store Manager will be happy to discuss the account and offer of payment with you.

 

We kindly request that you contact your local store at the earliest convenience to discuss your account.

 

Many thanks

 

Jason

Web Relations

 

seems staff at luton store don't listen to the no home visits.today a card was left saying i wasn't home.i'm informing the police now as it's trespassing! clearly they have no respect for the law and think they are above it.also phone calls are happening 3/4 times a day still.all harassment & i'm sick of it.i will only communicate in writing now with head office.i will not be going to the store to be bullied and threatend

Edited February 2, 2016 by nevaehstarr

[Jason BrightHouse Web Rela]

Good afternoon nevaehstarr,

 

I am sorry to hear you have had visits to your property again after I had assured you this would not happen.

 

I have spoken to your local store and raised the question as to why there has been home visits and calls after a note was added to the account.

 

This has now been raised to higher management to ensure this does not happen again.

 

Your number has also been removed from the automatic dialler.

 

Please accept my sincere apologies for the recent visit.

 

In regards to the payment, as I previously stated, a conversation into your finances would need to take place before we can look into accepting any offer to ensure it is suitable for your circumstances.

 

If you have any further concerns to raise, please do not hesitate to let me know.

 

Many thanks

 

Jason

Web relations

[renegadeimp]

It will happen though. Its part and parcel of your entire business methods jason. You know it is, but you keep ignoring and trying to sidestep the issue.

 

As for finances, you know very well that can be done in writing or email. It does not need to be verbal or face to face.

[mikeymack2002]

Time to escalate this complaint. Get the relevant bodies involved. It's obvious that BH cannot control their staff and continue to harass a customer.

 

It's time that Jason sends you a good will gesture payment, after all it is proved that this was after notes being placed on the account stating no more visits.

 

But I bet that doesn't happen. Will be pleasantly surprised if it does...

[brassnecked]

Send a complaint i to the relevant authorities, and if you are in when they call film the BH staff as evidencethey cannot prevent you from doing this.

[nevaehstarr]

i still get called 3/4 times a day as my trucaller app recognises the number so yes still get harassed on a daily basis.and had that visit.going to put in complaints now to relevant people.and i will not go into store i have emailed & sent letters

[renegadeimp]

Get all your paperwork in order and send bh head office a formal complaint. See what they say and then issue a lba. Do everything right so they can't get out of it