Reclaiming Packaged Bank Account fees for my Dad

[Canoeless]

My Dad is 75 years old and in a conversation with him the other day he told me that Nat West were closing his account. He said it was one of those where he paid a monthly fee but never got anything out of it, he said he'd never used any services that it offered and when I asked how long he'd had it and why he'd taken it, he said that he'd had it probably 20 years (although his memory is a little hazy) and he said he hadn't asked for it, they just told him he was getting it.....I want to try to claim back his monthly PBA fees, should I start with a SAR request and take it from there?

 

If so, which SAR letter do I use?

 

Any help would be greatly appreciated.

[Bazooka Boo]

Try this one (£10)... http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**%281-Viewing%29-nbsp

 

You need to state exactly what information you want included in the SAR, although it states that you want everything in any format, it is best to highlight it in black and white so they have no excuses.

 

They have 40 days in which to supply ALL of the info, so give them the full 40 days before you write them if you feel they haven't supplied all of the info you were after.

 

I would send this recorded delivery too.

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**(2-Viewing)-nbsp

 

^^^^ This is the SAR you require. They have 40 calendar days in which to comply. Send to their Head/Registered office address and by tracked mail so that you obtain a signature when they receive it.

 

Once you receive the data, you would then need to complete a spread sheet so you can work out how much refund is due.

 

You will find the spread sheet in the link below.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

 

Oops, beat to it by BB

[Bazooka Boo]

:whoo:Slick beat me yesterday! Good to know I'm giving the correct advice though!!

[Canoeless]

Thank you very much, I'll let you know how it goes.

[citizenB]

Yes, please do and if you need any further help, just shout

[Fade88]

My Dad is 75 years old and in a conversation with him the other day he told me that Nat West were closing his account. He said it was one of those where he paid a monthly fee but never got anything out of it, he said he'd never used any services that it offered and when I asked how long he'd had it and why he'd taken it, he said that he'd had it probably 20 years (although his memory is a little hazy) and he said he hadn't asked for it, they just told him he was getting it.....I want to try to claim back his monthly PBA fees, should I start with a SAR request and take it from there?

 

If so, which SAR letter do I use?

 

Any help would be greatly appreciated.

 

 

You don't necessarily need to do a DSAR, save the £10 and go straight to issuing a complaint to the bank. If you have the bank account number including sort code (or even just the name of the account e.g. royalties gold) then this will suffice as the account is recent. NatWest will have all the relevant information needed to investigate.

 

 

Simply complete the PBA questionnaire and write to the bank including a signed letter stating your dad gives you permission to act on his behalf (if that's what he wants) and you can deal with it all. They may call you to go through the complaint but it sounds like an open shut case and as its recent they cant pull the 3/6 year time bar rule.

 

 

(Obvs put www on the below but as first post doesn't like links)

 

.financial-ombudsman.org.uk/consumer/form/packaged-bank-accounts.pdf

 

Complaints address -

 

Natwest (PBA)

Customer Care Team

Waterside Court

Western Avenue

Chatham

Kent

ME4 4RT

Any other questions let me know, the DSAR really wont help and will just cost you £10 and a long wait!

[honeybee13]

Here's the link.

 

www.financial-ombudsman.org.uk/consumer/form/packaged-bank-accounts.pdf

 

HB

[dx100uk]

well if you trust the bank to refund all the fees then don't do an sar

 

 

but I certainly would never trust them....

you need the statements to see how long its been charged

will give you a good base to workout the probable redress too

dx

[Fade88]

Good point, never trust a bank. Still able to do both concurrently and if you are made an offer await the DSAR before accepting...

[Canoeless]

Thanks everyone, you lot are great.

[maroondevo52]

How did you get on with this ?