@npowerhelp NPOWER Reporting Default on Debt on Pre-payment Meter

[MCRJON]

I have a Gas debt with NPOWER we I have been paying off weekly via pre-payment meter for approx. 36 months. This has been working fine. They have in the last month suddenly reported my account to be in default with Experian which has destroyed my credit score. They say this will remain until I clear the debt completely.

 

 

Their customer services said that this was a change in policy of how they report debt on pre-payment meters (had I been paying this off via DD then it would be an issue apparently - I am now trying to move to DD).

 

 

I have a complaint in with them now, and I have contacted Experian and will be contacting the Ombudsmen if I don't get it resolved soon. Can they simply change their minds like this without notifying me?

[i hate bailiffs]

A default will stay for 6 years even if you clear the debt completely

Utility suppliers do report to credit agency

You have arrears with them so something should show

[nottslad]

Is it just the debt that's showing or have they registered a default?

 

A default will show on your credit file with a 'D' and there will also be information such as date of default.

 

If it is showing as an actual default, rather than just a sum in arrears then they should have followed due process in terms of final demand letters etc. If this hasn't been done then they have no right to show the default on your file

[obiter dictum]

i am paying of a debt with British Gas, no default, just the balance owing reducing each month recorded on my credit file