Shop direct PPI. Letter received today

[paul david johnson]

Hi, I would like any advice you may give. My wife received a letter today regarding possible mis-sold PPI with this company while using Littlewoods catalogue.It gives a freephone number to call and i quote says "you may belong to a small group of customers to whom we may have mis-sold PPI"

Is this genuine and should she call them. What does she need to watch out for if she calls.

 

Thanks in advance for any advice.

[honeybee13]

Hello and welcome to CAG.

 

Who is the letter from please?

 

HB

[paul david johnson]

shop direct finance, address Eleven Brindley Place , 2 Brunswick Sq, Birmingham.

It has her account number on it.

[honeybee13]

Thank you for that, it will help the guys to advise. They should be along later.

 

HB

[bonzo2709]

Hi,

 

Just been searching for this exact thing, my wife received what I can only imagine the exact same letter today right down to the account number. Would be interested to hear if it's legit or not ?

[dx100uk]

Yes they are

 

Little woods cat along with many shop direct cats charged spooof PPI

 

Pers I'd be sending an sar and get all the statements

 

Never ever trust them to calc the refund properly

 

Dx

[paul david johnson]

Thanks for reply dx100uk, I will look into that

[Frances67]

I have also received a letter from Shop Direct offering to refund incorrectly sold PPI - surely they would not offer to refund money. Can this really be genuine?

[citizenB]

They aren't offering to refund money - they, like many other companies have been ordered to, by the Financial Conduct Authority.

[Frances67]

They aren't offering to refund money - they, like many other companies have been ordered to, by the Financial Conduct Authority.

 

Thanks for the reply,I thought it was a [problem].

[renegadeimp]

It's not a con. They have been ordered to give money back but you need to calculate the reclaim yourself to make sure they don't shortchange tou

[ericsbrother]

They will probably offer a refund of all the PPI you paid out but forget to include interest and other cumulative charges or the statutory interest on the amount.

[AceDaz69]

Hi

 

For those who have received the letter, did you ring up?

 

What was the outcome?

 

I am thinking of sending a letter to them instead of phoning?!

 

Thanks

[Ford]

They aren't offering to refund money - they, like many other companies have been ordered to, by the Financial Conduct Authority.

...to self investigate. and if they think there may be a prob, then to write to the customer accordingly.

 

general q. wld it be ok to ask for details of the policies mentioned prior to sending the form/complaint in?

[dx100uk]

Hi

 

For those who have received the letter, did you ring up?

 

What was the outcome?

 

I am thinking of sending a letter to them instead of phoning?!

 

Thanks

 

 

ringing does not give you a papertrail

incase you have to goto the fos

 

 

dx