complained of irresponsible leading almost 8 weeks ago - nothing so far?

[daztomo]

Hey guys,

 

I made a complaint to Quick Quid 7 weeks and 6 days ago, and they told me they have 8 weeks to make a 'Final Response'. i was just wondering what i do if i do not hear a response from them by the end of tomorrow?

 

What's the next step?

 

Thanks

 

Daz

[Andyorch]

Depends what your complaint was in connection to and what you wanted them to address.

 

Andy

[daztomo]

It was a complaint regarding irresponsible lending, i guessed they would leave it until the last possible day to reply anyway lol so let's see

[Crashed767]

They will either respond today or ask for more time or not reply at all, whichever outcome if you are not happy you can take the complaint to the FOS.

[daztomo]

Ok so the 8 weeks in now officially up and i have heard nothing from QuickQuid, do i now send them an email asking what their response is to the same email address that sent me this email...

 

'As you will see from the attached complaint procedure, we have eight weeks from the date we receive your complaint to send you our ‘Final Response’. If at that time you are still unhappy with our decision, you will have six months from the date of our 'Final Response' to refer your complaint back to the Financial Ombudsman Service for them to adjudicate in the matter on your behalf.'

 

Or do i chat to them via live chat to see what's going on?

 

Thanks for any replies.

[daztomo]

So i decided to email them as i got no response on here, they said my 'account is being handled by management staff, you will receive a final response once one is established'

[daztomo]

So i still have not received a final response from Quick Quid i guess it's now time to raise this complaint with the FOS, can anyone help with how i go about doing this?

 

Thanks

 

Darren

[foxy502]

Hey daztomo did you get anywhere with these crooks? I'm up to 8 weeks tomorrow morning and not heard anything! How did you progress and did you win!?

[daztomo]

Yeah you should hear from them tomorrow, they wait until the last day with me to reply, but they offered me the 'gesture of good will' speech and £510 compensation