New Balance trainers - falling apart need help

[drnh]

Hi all

 

I'm not to sure this is the correct section.

 

I have a pair of New Balance running shoes, 10 weeks old and falling apart. Clearly not fit for purpose as the materials used in flexing areas is cracking.

 

Having returned these to New Balance I've been told the wear is due to them being in a washing machine which they never have! I feel incredibly insulted by this response and now have a point to prove by getting them independently lab tested and a report.

 

New Balance wanted to charge me £50 for the pleasure. Following the horrendous lack of any customer support I have zero trust in them after they attempted to fob me off.

 

Can anyone suggest anywhere that could carry out this service for me? I've emailed Manchester University and have seen various online labs. Jut wondered if anyone had used a service before for similar reasons?

 

Thanks very much for your help

Edited June 25, 2015 by drnh

[Conniff]

What's your daily mileage ?

[drnh]

Thanks for your reply.

 

I'm not a runner I bought them because I liked them and for general gym use. If they've done a total of 20 miles that would be all.

[ericsbrother]

Where did you buy them? Your contrcat is with the retailer. If you bought them online then do a chargeback on the card used to purchase them.

As for comment about washing, invite them to provide evidence to support their claim or risk a court claim for faulty goods and the associated costs of proving that they are talking rubbish.