@npowerhelp NPower / Pastdue Charges

[Spinney100]

I have an outstanding bill with Power that I had honestly forgotten about when I switched my gas/elec supplier.

 

 

The total amount due is about £500.

 

 

Pastdue have been in contact about the amount and have added about £60 "Administration Fee".

 

Can they do this?

I don't mind paying the bill, but I would be a bit peeved if I have to pay another £60 in admin charges.

 

I suppose I could just go directly to NPower and pay them, missing out the middle man?

[BankFodder]

Whatever situation about the debt collection charge, you should take steps as quickly as possible to settle the amount that you admit.

 

The best thing to do will be to settle this directly with npower. Do not send them any notes such as – full and final settlement et cetera et cetera.

 

Just send them the money recorded delivery and just say that this is in respect of the outstanding bill dated blah blah blah.

 

It is reasonable for companies to levy some kind of administration charge where they have been put to extra trouble to secure the payment of an outstanding debt. The problem is that most of the time, these charges are excessive.

 

I wonder what the DCA has done to justify their £60 administration charge?

 

Whatever, settle the bill immediately directly with npower and then take it from there.

 

Be aware that npower might try to play silly buggers and refused to accept the money and say that you have to pay it to the DCA.

 

They are not entitled to do this.

[Spinney100]

Thanks for the prompt response. Will sort it out directly with NPower. I assume I need to post it recorded so that I have a record, rather than pay it over the phone?

[silverfox1961]

Hi

You could ring Npower so long as you record the call. Customer and service are two things Npower are not known for.

 

You could email them. If you have their bank details, you could do a bank transfer. Just make sure the reference number is correct.

 

As for the DCA. If they have added the £60 then demand a full breakdown of the costs. the same applies if Npower have added the fee.