Changing Telecom Suppliers

[oldspots]

Hi - I wanted to change my telephone calls back to BT but the company I am with now are telling me I have to pay a £195 cancellation fee to cover their losses, costs and expenses. Please can you tell me if they can legally do this even if I give the correct amount of notice. Thank you.

[silverfox1961]

Hi

If you are still within the contract period then yes, they can claim some costs from you. If not then no they can't

 

Please give us more info including the name of the company

[BazzaS]

Hi - I wanted to change my telephone calls back to BT but the company I am with now are telling me I have to pay a £195 cancellation fee to cover their losses, costs and expenses. Please can you tell me if they can legally do this even if I give the correct amount of notice. Thank you.

 

Yes, maybe, and no : depending on a number of factors.

 

It depends on their terms and conditions in the contract you have with them, and if those T's & C's are legally enforceable. For example, they might be enforceable if you have contracted as a business, but not if contracted as a consumer.

 

So, what do the T's & C's say?. Did you contract as a business or as a consumer?

 

Without more info it'd be hard for someone to give you a reliable answer ; it'd be just guesswork.

 

Edited to add: and silverfox has made a valid point: there may be a minimum contract term as well as a notice period.

[oldspots]

Hi - thanks for helping. It was a business contract and the T's & C's do say there will be a charge. The company is Premier Calls who obviosuly want us to stay with them as they have called a few times. Its still worth us changing back to BT though even with the charge so might just have to pay it.