BPO Collections Owe Me Money...Help **RESOLVED BY BPO**

[daley1]

Hi

I recently had a small debt with Virgin Mobile which was passed to BPO Collections in Glasgow.

 

I have recently paid this off in full and I got a letter from them stating that the Account was closed.

 

However on the 1st of this month they took £15 off my Debit Card despite the Account being settled.

 

I have rung them several times and despite there apologies and numerous promises to refund it I have still not had it refunded.

 

Don't really know what to do next as I am sick of chasing them but I do want my money back.

 

Any help or advice greatly appreciated.

[Stigman]

You need to contact your Card Issuer and request a Charge Back onto the Card or Bank Account.

 

It looks like you have a CPA on your Card, therefore you also need to cancel this, therefore contact your Bank who will put a stop on the CPA.

The Financial Conduct Authority have confirmed that under the Payments Services Regulations (PSR), you may cancel a CPA via your Bank or Card Issuer.

 

A piece abut stopping CPA's are below from the FCA Website.

http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel

 

Stigman

[daley1]

Many Thanks will do that now.

[Northernpug]

Contact your bank. Tell them to cancel the CPA (continual payment authority) from your debit card to prevent any more payments being taken and ask them to do a chargeback for the £15. May be best to visit your local branch and take a copy of the letter proving the account closed and the debit was unauthorised.

[Conniff]

I think I would have given them 24 hours to do a refund and if it wasn't there, issued a court claim against them.

[dx100uk]

and next time don't blindly pay a fleecing DCA!!

on any debt

 

 

they are NOT BAILIFFS

 

 

and have

 

 

NO SUCH LEGAL POWERS.

 

 

I guess you gave them you card number over the phone?

if so never talk about debt on the phone too!

[Northernpug]

If the bank try and weasel their way out of doing the chargeback which I suspect they will, I would suggest doing as Conniff said and giving them 24 hours to refund your account else issue a court claim. Only say it if you mean to do it though.

[daley1]

Case Closed they have just refunded it.

Thanks Guys

[dx100uk]

who did?

 

 

dx

[daley1]

BPO have.

[dx100uk]

that's great and very rare too

 

 

well done!!

 

 

dx

[dx100uk]

make SURE you cancel the CPA with your bank

 

 

dx