CPW Non Refundable Top Up

[tali]

Got stung for a £10 by CPW - think they are being very very naughty as Top up is part of the Mobile purchase

and yet their Top-ups return makes it sound like a standalone package

.And during return process there is no warning of the non refundable Top Up:-x

 

From

£99.99

Plus £10 top-up

 

What can't I return or exchange?

 

Top-ups - bought instore, online, over the phone or on your mobile.

 

And here it mention sims and useage of phone - BUT no warning on Top Ups

You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated.

 

** You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated.

 

Please note ANY usage on your SIM once you've returned your phone will result in the network refusing to disconnect you

and you'll be liable for the contract in full.

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7bf5f35920-c538-11de-e56d-000000000000%7d

[MaxxPower]

So what is the issue you're having exactly?

It's pretty common that PAYG handsets are sold at a cheapish rate on the proviso that you also buy a Top Up. Top Up is described as non-refundable. This is pretty normal and sensible as CPW don't really have a way to check if the Top Up has been redeemed or not.

[tali]

I'm not familiar with mobile phones tbh - and the CPW wording seemed poor- to me anyway.Never mind.