Got stung for a £10 by CPW - think they are being very very naughty as Top up is part of the Mobile purchase and yet their Top-ups return makes it sound like a standalone package .And during return process there is no warning of the non refundable Top Up:-x From £99.99 Plus £10 top-up What can't I return or exchange? Top-ups - bought instore, online, over the phone or on your mobile. And here it mention sims and useage of phone - BUT no warning on Top Ups You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated. ** You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated. Please note ANY usage on your SIM once you've returned your phone will result in the network refusing to disconnect you and you'll be liable for the contract in full. http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7bf5f35920-c538-11de-e56d-000000000000%7d

I purchased a 8.4 Inch Book Cover for my Tab S. The 2 poppers on the back have come away from the unit and sadly means it will no longer connect to my Tab S. Ive had this less than 2 months. I approached CPW to help sort out the issue and I was told as its outside of 28 days, they said as there was a limited warranty for 3 / 6 months, I was to contact Samsung. So i spoke to Samsung and they said the Warranty lies with the retailer... So I rang again to someone else at Samsung who said the same thing. So I went back to CPW and yet again they referred me to Samsung. I sent a complaint email to them and yet again they've told me to go to the retailer yet again. The complaint email was sent to the MD of Samsung UK and their support team. They have now come back with this again... What is my next step?

I had a data exceed issue with Talkmobile .I use Bill Angel which flags up warnings but instead i got warning text from Talkmobile.When i phoned Talkmobile they told me that i should rely on Bill Angel it is far more accurate.I still got no Bill Angel warnings and then had data exceed on my bill .I told them therefore that Bill Angel was faulty.However, i got this reply -given that CPW own Talkmobile is it really third party app ? "The Bill Angel application does not belong to Talkmobile, this is Carphone Warehouse's application. Due to this being a third party app we're unable to take any responsibility for inaccurate information this may be providing you with."

End of June -July Around the end of June my contract with Virgin expired and after a another shoddy year of service, and an insurance claim made really awkward... I decided to change ServiceProvider to EE, (out of the frying pan...) i hadn't tried any recent flagship handsets so went to my local CarPhone Warehouse a stones throw from my house to give them a go.... while I was there they snagged me with a £120 cashback on my old handset on the then new Sony Xperia Z2! happy days! or so I thought on porting from virgin to keep me old number ...the regular will take 72 hours scenario ...went to work only to find virgin had cancelled my contract instantly without being asked?? so 72 hours on the temporary sim number? well not ideal but oh well! SIM number 1 72 hours come and go ... to no avail ... visit cpw they say another 48-72 hours after chasing EE up... I managed to wangle £15 topup as it is my primary work number!! although they needed to issue a new sim for it SIM number 2 can you see where this is going?? another 72 hours pass ...back to cpw they say porting issues from EE side has made automatic porting bugged and a new manual ported contract will need to be setup...ok? unfortunately my last contract included trade in and other deals that would be a check through cpw to allow them to cover the 700 pound odd for a new handset and cashback to be credited and transferred to a new contract!? this would take 24 hours.....48 hours later im back at CPW signing a new contract and manually porting over to EE also I swaped my handset as the old one kept overheating till it would power down I was thus given SIM number 3 and the all familiar 72 hours is offered yay by which Im starting to believe my number has been lost.... maybe EE dont like me..... No! keep the faith! To my disbelief my phone sucessfully ports! I get my old number back once ive figured out what sim it is WOOT! trouble over YES!? NOOO!!! I get My first bill! for the active accounts of SIM1 and SIM2 neither of which im using namely SIM3! and then THE last week in July with my shiny z2 in pocket listening to music to music overheats and not until I get in the shower do I realise how bad, 2nd degree contact burn!!!! :violin: after the clinic treated and bandaged me up i had to take 5 days off work! Im self employed no work =no pay!! what a month!!!!!

Hey, Can someone offer me some advise here, back in November we purchased 2 of the Google Nexus 7 tablet computers for the kids christmas presents. One of them has not gone faulty with a common issue where they stop charging and become unusable. We have contacted CPW to see what they can do under the warranty and they are basically saying that as they no long have a service agreement with Asus they can unable to offer me any support in regards to replacement or repair - I have to go directly to the manufacturer. The manufacturer are saying other wise and again CPW are having none of it - I have escalated this to the CEO's office at CPW however they are still sticking to the story of not being able to offer any help and my need to speak tot he manufacturer again. Is this right or am I being royally fobbed off. The tablet is 7 month old, undamaged and fully boxed. What can I do? Many Thanks