Faulty goods Collection

[tali]

I purchased online a PS4 from John Lewis which is till under 2 yr warranty(it is just over 1 yr old).

 

 

One of the sticks on the controller has become loose and makes characters difficult to control.

 

 

There is no damage on it

 

 

I phoned John Lewis and they told me to contact Sony.

 

 

I contacted Sony and they told me they only deal with 1st year of warranty and referred me back to..... John Lewis .

 

After i complained ,John Lewis contacted me and told me take the whole console to one of their stores for testing .

 

 

Now, shouldn't they should arrange for a courier to collect it from me ?

- as other companies have in similar situations .

[fkofilee]

No Not Necessarily... I think that they have offered a good alternative here.

However if you are unhappy, complain...

 

However Id take it in and see what happens

[dx100uk]

JL's problem under SOGA and consumer-contracts-information-cancellation-and-additional-payments-regulations

 

 

as it was an online purchase

[tali]

JL say they will collect - but offered drop off as it is a quicker process.That maybe- but they should still give clear option of Courier-which they only offered after i complained

[tali]

Update

 

 

- as the PS3 (NOT PS4 as i incorrectly stated) is no longer available ,

 

 

JL gave option of my original price towards another product or refund.I

 

 

asked for refund.

 

 

However ,

a friend of mine says that since the PS3 is no longer available for me to buy from JL

- then they should upgrade me at no extra cost to a PS4

 

 

.Is this correct ?

[renegadeimp]

The friends wrong.

[fkofilee]

Correct... Your friend is wrong...

All that is required is either a refund etc and the company has completed their obligations to you...

[tali]

Thxs