@thomascookuk To resurrect a Thomas Cook claim from 2010 or not?

[Bluemondy]

Hello and good evening.

 

We booked a family holiday to Fuerteventura, back in 2010, details as follows:-

Outbound LGW - Fuertenventura TC Flight No. TCX225K on 12th June 2010

Inbound - Fue - LGW TC Flight No. TCX037L on 23rd June 2010.

 

We were traveling as 3 adults and 1 infant in the booking.

 

Over and above the basic holiday price we also opted for in flight meals (3 x £10 each) and the option to pre-book your seats on both flights (3 x £14 each).

 

Outbound flight and holiday went fine, the return journey however was stressful, chaotic and dis-organised, resulting in an over-all flight delay of just about 8 hours, finally arriving at LGW at 1.15am on 24th, not 5.35pm on the 23 as expected.

We were informed whilst at check in that the incoming flight was delayed, but were not given any further information, instead we were herded by the TC reps through check-in and into departures. It turns that mid flight, the aircraft had a fire in one of the food re-gen ovens, which necessitated the plane turning around and landing at LGW for repair.

 

When the air craft finally landed at FUE, the oven had not been repaired so no food was available and we had also been allocated random seats, not the pre-booked seats we had paid for. During the course of the delay, we were issued with vouchers for refreshment, however these barely covered the cost of a cup of coffee / bottle of water, let alone any form of food.

 

Upon return to the UK, we lodged a complaint with TC, initially just for a refund on the food and seat upgrade, but were given the run-around by TC (one up to you TC), so we eventually gave up.

 

So, the question is, should (can)we resurrect the claim and can we claim any other compensation for the delay?

 

Is there a template letter available that we could use in the first exchange?

 

Thanks for reading.

[labrat]

i would possible concede that a fire in an oven might just be one of the few things that qualifies as "unforeseen circumstance"