Sony Experia Mobile with Vodafone - Fit for Purpose? nah?

[stuscfc1883]

A friend of mine is having a nightmare with her Experia Miro mobile phone .

 

 

. . it loses mail, it loses calls, it loses contacts and turns itself off intermittantly . .

 

 

. she is 1 year into a 2 year contract and been back to the vodafone shop many times to resolve the said problems.

 

 

It has been sent away to be fixed and it's still happening . .

. to say this phone isn't fit for purpose is an understatement

and the fact there are so many problem threads like this my friend is worried it will never be resolved.

 

What legal rights does she have to get this sorted because fixing it doesn't seem to working and she pays £28 per month for the privilege!

 

Thanks in advance for any help posted . . .

[dx100uk]

the sale of goods act applies.

 

 

however

 

 

can I suggest something

 

 

we have a very good rep here

 

 

follow this:

 

 

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

[stuscfc1883]

Great DX, thanks i've just sent the email now . . . will report back once Lee has chance to get in touch . . .

[dx100uk]

did you get a number back?

 

 

dx

[stuscfc1883]

not yet . . . or should I have paid more attention after i'd sent it on the vodafone site ;(

[stuscfc1883]

sorry could you please post the link again dx100uk, i'm unsure whether i've done it properly . . . thanks

[dx100uk]

post 2

 

 

dx

[stuscfc1883]

yep but the link doesn't work . . . thanks

[Lee Vodafone Company Rep]

Hi stuscfc1883,

 

I don't appear to have received your email.

 

So I can get this looked into further, please update the thread with your email reference number.

 

If you haven't received one, ask your friend to complete the form with her details and quote code WRT135 - CAG Forum in the subject line.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[stuscfc1883]

Hi Lee,

 

sorry, i'm clearly not doing it right . . . i've emailed vodafone again but again i've not seen a reference code . . . may i have your email address and send you my friends complaint . . . thanks in advance and appreciate your acknowledgement . . .

 

Stuart

[dx100uk]

try now

 

 

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here

https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

[Lee Vodafone Company Rep]

Hi Stuart,

 

As you're still having problems with the Contact us form, ask your friend to email me with a contact number only at eforum.web@help.vodafone.co.uk.

 

To make sure it reaches me, she'll need to quote the code WRT135 - CAG Forum in the subject line.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[stuscfc1883]

Hi Lee,

 

My friend has told me about your 'offer' . . . so just let me know if i've got this right . . . ?

 

Offer 1

A Buy Back of her old phone (which doesn't work) and an option to buy a new phone at full price.

My friend is suspicious of the value Vodafone will put on her phone as clearly the phone doesn't work and therefore your tech team will find that out on inspection.

She has just contacted your buy back team and they have offered £8.00 for it as long as it's in full working order!

Clearly this option is a lost cause Lee. This phone is not fit for purpose of the duration of the contract (24 months).

 

Offer 2

An Opt Out of her current contract with a cancellation fee at 50%.

She wouldn't need to Opt Out of anything if the phone worked correctly as per the terms of the 24 month contract so why should she be penalised because the phone has failed?

Surely it is your responsibility to ensure the phones you sell on 24 month contracts actually work for that duration.

 

Offer 3

Repair current phone again.

You and I both know this forum is littered with 'repaired phones' which have not been repaired satisfactorily. Her phone has been repaired at the your Head Office and yet the phone is still not working properly and again I reiterate, not fit for purpose, so of course she has no faith in this option.

 

Also Lee, you failed to put the above in writing, my friend is still paying her contract bill every month and every time I see her she is moaning that her phone doesn't work . . . I am appealing to the powers on this forum to help if you at Vodafone are not able to.

 

I await your response . . . thank you

[Lee Vodafone Company Rep]

Hi stuscfc1883,

 

Apologies for the delay with returning to the thread.

 

As you'll most likely be aware, I did follow this up with your friend shortly after you posted.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[stuscfc1883]

Hi Lee,

 

Thanks for your response and yes my friend is happier that something is at last being done to solve the problem. I'll keep you informed if anything develops further and again thank you for dealing with this . . .