Website listing inaccurate and misleading

[thebatman91]

Hi, just wanted some advice regarding a would-have-been purchase for me.

 

I saw a listing on a national building centers website

( a section for trade members specifically ) for a deal on an in-store collection item

 

which had a ladder for sale at £24.00 inc VAT

 

however the ladder you would actually be given at the till is not the ladder that they list the specifications for online.

 

as this would result in me making a trip to the store ( a 35 min drive ) to find out that the online page was not correct, where would I stand?

 

I do hope this makes sense.

 

Many thanks

[citizenB]

They will almost certainly advise that this is an administrative error !

 

I thought they weren't allowed to do this though, eg.. put a description of something that is totally different to the item that will be provided and wonder if Trading Standards need to be alerted ? Have you taken a screen shot of the item and how did you discover that the item described is not what you would be getting, so will try and find someone who might be able to advise further.

[thebatman91]

Thanks citizenB

 

I do have a screenshot.

 

I found out that the product in-store would be different by calling and testing the codes.~

but a less cautious ( rightly so ) customer likely wouldn't check.

 

I have had issues before with the company so I double check now.

 

the product described online is:

 

900mm x 300mm x 500mm hop up work platform

 

the product in store would be:

 

600mm x 300mm x 500mm

 

 

nowhere is this stated though and you would only find out after taking the larger product to the tills and having a nasty suprise by the amount it would scan through at.

[ploddertom]

Advertising Standards Authority - http://www.asa.org.uk/