not received tickets now told to take a card i no longer hold to get them

[stuggling]

Im due to see a concert next week tickets were purchased a year ago, on an old bank card for an account i no longer have.

I contacted the arena today and was told they had not sent them yet and would do so this weekend.

 

I told them this was not good enough as i go away next week and will not be back toll the night of the concert, They told me i can collect them with the bank card i used to pay, i made clear i did not have that anymore as the account was closed down and the card was cut up, they told me there is nothing they can do, I explained that i was told i would get the tickets today as it a week till the concert and on there website it states tickets will be received 2 weeks before the date and i made clear i had called last week and was assured they would be here today.

 

Im wondering if there is any way i can get the tickets with out the bank card, i hold other id but they have refused to issue them to me personally and will only post them out via special delivery.

Im so upset at this matter