Billing called us and have said that the dealer is doing an inspection at local garage, I then said I was told that it had been done last Wednesday, its been over a week! They said that they have to allow then to do this inspection, I again reminded them the dealer did the inspection and said there was no issues, which we are disputing as you assured us the repairs would be done we have this as an email stating the "good news the dealer have said they will repair the car" , they are now going back on this. We have been told another inspection by the dealers garage and by Billing they will not give a time frame no matter how many times we ask, I've asked for financial assistance on this as we paying for the car still, insurance and tax. Due to were we live I now have to pay for one of my kids to get to school (he has a physical disability , so he can not walk a distance) They have offered nothing but yet a change of date for the monthly payment.

Vauxhall did the report and we got an email saying the dealer will repair it. Car with dealer, its on Hire purchase List of faults .DPF needs replacing as it's burning and fault line . Air con unit needs to be re gased to see if fixes fault if not will need replacing .offside rear coil spring has snapped .Oil over by 1cm potentially caused by dpf .turbo over boost

Finance company are now saying the dealer says that there is no issues with car, so they asked for a report last Wednesday, and still waiting for it and that the dealer is not responding to them at all, my concern now is the dealer has gone and the car is too. I've asked for a deadline on getting it all sorted as we are losing money, they will not give one! How long do we let this continue, they took the car last Tuesday and we have to contact them for updates.

When we called to sort this is what they told us , I will get them to send it in writing. They went on to say that if they did put disabled spot outside ours, it's for anyone with blue badge so our neighbour and 2 others across way would use it

Billing finance got zuto to arrange collection of car, we tried to contact Billing but no answer to phones, when we do call there is no direct line to the complaints team so it's a long winded process to get through. Same as zuto but I had the recovery people constantly calling me as they only had my details.

Quick update, car was taken yesterday but no one was at the dealership to take car. I had to call the dealership and he said yeah they'd gone home in the morning, it ended up Staying at the recovery firms place all night, this morning they called about 8.30 and again at 9.30 as I was working, dealership was not open and the recovery people wanted to know what i could do! I explained its down to zuto but they gave my details to them to contact me! In the end they said car will left there for dealer so no idea if was left on main road unlocked!! Yesterday, on phone to dealer he said why can't you drive it, I said the issues and that's why he is fixing it, to get, no, we're not we just inspecting it!! We were told by zuto its being repaired!! and I was assured we would have car back fixed by next week by zuto!! Now I'm told they don't know when!! was also told today not to contact the dealer but only zuto by the finance company, great but zuto don't answer their phone and when they do they leave me on hold for 40 mins then hang up every time!! We are now losing money as I'm having to pay for a taxi to work due to my hours, no public transport in area, but we are still paying insurance etc on the car and now we have no idea when we are getting it back!! No one has responded to our emails asking If the dealer has the car and to give us a rough date to get the car back once repaired.

Well you think this would have been easy my partner has asked them to contact Me to arrange to collect car to fix it, they call me and won't deal with me as I'm not named on account I accept that. Partner then sends an email over to sort as he works 6am till 6pm and is not off till next Friday to be able to call them to sort, they called and then hung up on him twice so he called on his break to be put on hold for 43 mins then they hung up again!!! I called today as they got email.of finance people to sort and again will.not speak to me. I just want car gone now I have no faith with them

OK thank you we will escalate it. They are awaiting a report from the medical team, and I was told no blue badge till report Is done and we can't have a disabled spot as we have a driveway according to the building plans. And if we did get it, the neighbour would use as they fighting for a blue badge space outside house, the council have said it would not be just for our use it would entitle anyone with a badge to use it.

Yeah definitely, thing is its going to the garage that said repairs done at time of MOT, we have decided if don't fix them this time we will look refusing car and getting money back that we have paid already.

I finally got a response they are now saying we do not have a driveway (if that the case then the building plans are wrong and all the emails we saying its ours from them are wrong) and that no one down our road has one, but yet they do its just our is the only one awkwardly laid out, to be shared with another 2 houses,we all have our plot numbers on them. We have not slept very well due to constant dogs barking and I understand that they cannot help it due to disabilities but a neighbour is shouting and screaming at 2am onwards, there carers are with them but unfortunately we are still woken up by this.

Just a quick note to say that they are now repairing the car before we could do the RAC one, but have made it clear will get another inspection after to ensure the work is done.

I think my partner has done his best to try sort it, and it has got too much and came to me, I'm calling RAC to book tomorrow and will sort from there.

They did mot in end on 14th April 2023, mileage then was 44299, it now has 46729 on now. Before that was mot on 5th July 2022 and had 43301 on clock with advisories for the tyres being near legal limit We spoke to the garage to mot now and they said ok to.concerned that if it fails it can.not be used and would need to.be repaired before we could take or away, we don't have that kind of funds to do that

OK I'll get them to sort, amd contact RAC to sort inspection. Thank you

Mileage we have put on is 2340 since purchase, the dealer is 1 hour from us. We use our local protyre as it is round the corner from were we live and we have built a good relationship with the workers there.