Bought used item on ebay working - but now faulty due to manufacturing problems

[looking4advice]

hi everyone,

 

I bought an Onkyo TX-NR609 amp on ebay 6 months ago. It's been working fine, but now it's developed a fault. The item being used is out of warranty and I don't have the original purchase receipts other than ebay prove of purchase.

 

After some research I found that so many people have complained about this common issue, that onkyo have decided to extend the warranty and allow people to send the goods back to them to get repaired/replaced.

 

My problem is that onkyo are asking for original receipt of purchase from an Authorised Dealer, otherwise they are not willing to cover their product. Surely it doesn't matter where you purchase it from? After all the fault is with the manufacturer's product, so how come the customer is losing out?

 

What can I do?

[looking4advice]

Anyone? BUMP!

[Conniff]

Was the ebay seller private or a company ?

[looking4advice]

He was a private seller.

 

But if Onkyo are providing a special extended warranty for all those who have purchased their product via an authorised dealer, surely they should extend that to most customers?

 

....especially when they are aware that their product is KNOWN to fail due to their faulty component?

 

The amp is only 2-3yrs old MAX and I'm sure under the Sales of Goods Act, electrical items should last around 5 years or so?

 

http://www.uk.onkyo.com/en/customer-service-program-118747.html

[Conniff]

We need to be clear about a warranty and a manufacturers guarantee, they are different. Did you get the original (minus the sales receipt|) paperwork for the amp?

[Conniff]

Ok, I've found this http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*ADV0054-1011.txt It should help.

[looking4advice]

Thank you conniff - I got the amp and accessories WITHOUT the original receipt as the amp was already over 2 years old and the original owner had thrown his receipt away.

 

I do apologise, but could you please explain which bit of that link I'm supposed to check?

 

FYI, Onkyo provides a 2yr warranty, but since the known "NO SOUND" problem has happened, they have changed their policy to now extend that warranty to 2018 - BUT ONLY for customers whom have bought from their authorised retailers. I think this is unfair because why should any customer lose out when the fault is of the manufacturers?

[Conniff]

The only other thing I can find l4a is this:

 

 

Firstly, remember that the statutory entitlement of quality and fitness for purpose only applies when buying from someone who is ‘acting in the course of a business’ i.e a second-hand car dealer. You do not have any legal recourse as regards quality where you are buying through an individual who is selling an item as a one-off private sale (although they must have legal title and it must be as described in the advert).

 

 

Secondly, when buying second hand, there is a general recognition in law that the reduced price you pay reflects the risk in taking ownership of something with a greater likelihood of developing faults or breaking down completely. You pay less because it is recognised you will have to pay the repair costs yourself rather than relying on the manufacturer’s warranty.

 

 

Read more: http://whatconsumer.co.uk/second-hand/#ixzz3GztTH7x5

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[Conniff]

My personal feelings is seeing as Japan is not part of the EU, you will not get any redress from them.

 

 

Can you ask the seller where he bought it and get a copy of the purchase receipt ?

[looking4advice]

Your correct, but this is clearly a known problem that the manufacturer is aware of? Onkyo are in the UK too. The seller never kept the receipt, although he told me he bought it from Richer Sounds.

 

What if it was a second-hand car that someone bought and suddenly the manufacturer has found a fault with brakes? They would do a recall no matter where someone has purchased the car from.

[ssparks2003]

Recalls of cars are for safety reasons and normally done by the manurfacturer out of choice prior to them be forced to perform a recall by the goverment. Onkyo are offering an extended warranty on thier product out of choice but they require you to provide proof of purchase. if you can't then you don't qualify for their generous offer, so all you can do is write a nice polite letter to them including any serial number on the unit and ask them very nicly if they would bend the rules just this once.

 

The alternative to this is you get an enginners report showing the fault, send them an LBA and be prepared to take it to court.