UK people are being taxed on everything which is unfair, the rich get richer and the poor get poorer, the country is essentially bankrupt

I went for an eye test, was told distance and near is weak and glasses required. I was never told I didn't need to buy seperate pairs for distance and another pair for near. I only found out about Varifoculs after I paid for distance and near glasses. he glasses I was given had a problem...when I walked on any kind of stairs/steps and looked down they appeared to be floating in the air and it was difficult walking on steps or stairs. I went back to the opticians and told them this and asked for a refund. A member of staff told me he would book me in for a recheck, to figure out why the problems with stairs/steps appearing to be floating when I wore the glasses. The refund was actioned and I received a text message about my next appointment which was the recheck eye test. On the day of the appointment I arrived and was told my appointment did not exist on their system. The person that actioned my refund supposedly did not put me on the diary booking system. I was told the opticians had phoned me and sent me a message. I replied they was no call or text received from the opticians. The lady that dealt with me was going through the notes the person who actioned the refund put on the system the week before and I think I caught a glimpse of the word 'recheck' BUT the lady was just staring and scrolling up/down on the screen. I explained I took the day off work to be told my appointment did not exist which was inconvenience and stressful, with also being told I had to now pay another £25 for an eye test! I asked for the complaints procedure to be told to send an email to their customer care team? Where do I stand with this?

Question is if I give what information I have, can I get my own independent medical report to ask the rational behind the sleeping pills being prescribed which caused acute urine retention? I've only now got back on track with life and starting the initial enquiry to the gp

How can I legally stop paying the BBC TV Licence - I don't watch live tv or any streaming at all. DWhat steps do I need to take, as I have received a BBC TV licence reminder and need to inform the BBC I no longer have a watch live tv of any kind or any streaming on any device.

Insurance have logged the complain - on hold because they can't proceed any further UNTIL the pipe next door is fixed!! They told my daughter to get a solicitor to send a letter demanding next door repairs are carried out ASAP - but that will cost expensive to use a solicitor. She is looking if she has legal cover on home insurance for legal costs if they can help with using their own solicitors

Daughter called the Letting Agency next door to demand they fix the pipe, the response was someone will come asap to look and fix it, now 2 weeks on and nothing done and the past week with heavy rain and storms has caused even more damage to daughters property the water has come inside the walls of the property causing black damp in the bathroom and kitchen. It appears the walls will have to be taken to bare stone removing plaster boards etc to fix the water damage ONLY after the Letting Agency of the house next door fix the tail pipe. Daughter called the Letting Agency of house next door, they have no interest, so she is now going to call her insurance company to them

Daughter has managed to find out the letting agency which is managing the house next door which is has a missing tail pipe which is connected to the guttering is missing, this is causing water to come down my daughetrs into her house causing lots of damage inc damp t othe house inside. She has got a surveyor out who told her the reason for the water/damp damage to her house is the missing tail pipe from next door and water from next door room coming into her house. She has asked the letting agency responsible for next door to the tail pipe fixed. She is going to get quotes to repair the damage to her house, then report the letting agency for the house next door to the council to get the council to get the tail pipe fixed. Then she is going to take the letting agency or the landlord to small claims court for the costs to repair her house.

stu007, she the letting agency last year 1. Copies of the Tenancy Agreement 2. Does she have copies of the Letting Agent Tenancy Inspections when Tenant Moved In Letting agency never provided them, just told her they are no longer managing her property. She is taking over herself, since the letting agency said no to manangement because they got caught out not doing any inspections past 2 years.

My daughter has said the letting ageny no longer manage from this year as they told her because of business decisions etc. The letting agency have paid my daughter £300 same amount, she normally received from them after deduction of management. The tenant paid the letting agency £360, so the letting agency has deducted £60 when they have no right to do so - since they no longer manage the property. Daughter asked for the remaining £60 to be paid, letting agency have said they wont pay the £60 they have wrongfully taken. The letting agency reply This months payment has been disbursed to you as a final payment, the rent had been remitted by the tenant and been credited within escrow and then processed through our system to include our fee. The letting agency were no longer managing the property when they received the rent, so why are the keeping the outstanding £60 and lying about their fee - they have no right. The letting agency did not address any of the points raised in the complaint, they only sent the tenancy agreement she signed with them. I will try get my daughter to sign up, she has received the tenancy agreement on which the letting agency have written in pen - No Inspections. This looks like a cover up

The letting agency have not cleaned up the rubbish in the garden or issued a section 21 as asked for in the complaint letter. The dates for when my daughter wanted these to be actioned have now passed. A builder has said the house next door is causing the water and damp to the house, the tailgate pipe he said is missing from the house next door and needs fixing in order to stop water from the house next door falling onto my daughters house and causing damage. The house next door, bathroom has was coming into daughters house and the walls are damp and wet. The house next door is rented with european tenants who do not understand english, so there is no way to get landlord details. Daughter been advised to report the house next door to council for causing the damage to her house and house next door unfit for tenants. Maybe the council will force the landlord to fix the piping and pay for the costs to daughters repairs? House next door is either privately rented or gone through a letting agency, is it a good idea to send a letter recorded post to the house next door addressed to the landlord? This way it shows daughter attempted to get in touch with the landlord, then its upto the landlord if he/she respond to the letter or ignore it. Then go to the council? Obviously the house next door need to be reported to the council

The letting agency have not cleaned up the rubbish in the garden or issued a section 21 as asked for in the complaint letter. The dates for when my daughter wanted these to be actioned have now passed. A builder has said the house next door is causing the water and damp to the house, the tailgate pipe he said is missing from the house next door and needs fixing in order to stop water from the house next door falling onto my daughters house and causing damage. The house next door, bathroom has was coming into daughters house and the walls are damp and wet. The house next door is rented with european tenants who do not understand english, so there is no way to get landlord details. Daughter been advised to report the house next door to council for causing the damage to her house and house next door unfit for tenants. Maybe the council will force the landlord to fix the piping and pay for the costs to daughters repairs?

Daughters complaint already sent reason is the agency are letting go off the property in Feb 2022. Washing their hands clean knowing they messed up. Daughters shall I say not in a happy mood!. Tenancy agreements for tenant and the agreement my daughter has signed been requested. No response so far. Daughter sent the paragrah which stu showed a few posts before this AFAIK the complaint can be updated once both tenancy agreement are received and resent back to the letting agency

Does this need to be headed Formal Complaint when sending I require clarification from Letting Agency that the reason 'After careful consideration of our management portfolio & change in strategic approach it is with regret I must inform you that going forward we will no longer be in position to continue management of No 10' given is my property the only property being let go by your Agency due to this reason? (DO NOT add to this about your present issue leave it exactly as I have wrote it all you want from them is a simple YES or NO) They have used the above paragraph to wash their hands fully of their reposibilities and mistakes. The letting agency had in the formal complaint deadline of yesterday 16/12/2021 to send out a section 21 notice to tenant and copy to my daughter - neither have been done. They have until tommorow to clean and remove the rubbish in the garden which looks like it will not happen. No agreements or anything received from letting agency, they will probably use the xmas holidays as reason for not replying. They close for 3 weeks soon.

She has sent the letter now waiting for the response. If section 21 needs 4 months notice to tenant to leave, can my daughter demand the house be given back without the tenant and in its original state and she does not want the house back in Feb 2022

My daughter wants to demand she will not take the house back from the letting agent in Feb 2022 until the tenant is out the property and the house returned back to its original state it was before the tenant, is this possible?