@npowerhelp NPower billing me although I am with EDF

[bitemarx]

I moved into this property in March, and set up an account with EDF.

They activated the account around the third week of April.

I have been paying EDF for the last few months,

 

Npower have been sending me bills stating that I have an account with them.

 

I called them up and reported that this is not true but they have refused to take note oif this fact.

They keep calling me up and sending me up to 3 letters every other week.

They have even sent a coillections guy from METER PLUS to my doorstep

and I explaioned to him that this is incorrect since I am already paying EDF for my usage.

 

He called Npower immediately and reported back to me that the matter has been settled and Npower have closed the account.

This was two days ago.

 

This morning, i received a bill from Npower for the period July to Sept (their previous bill was for April to June)

and two letters from METER PLUS warning further colections and court action.

 

I do not know how to deal with this now.

Npower seem to be ignoring the facts and totally disregarding my attempts to show them that I do not have an account with them.

 

Please can someone advise whom I should go to in this case? OFCOM? OFGEM?

 

Thank You for any help!

[dx100uk]

could it be the letters were dated/sent before the last visit hit thesystem?

 

 

looks like it to me

 

 

dx

[dernawi]

could it be the letters were dated/sent before the last visit hit thesystem?

 

 

looks like it to me

 

 

dx

thinking the same, last month I got a letter dated the 8th didn't receive it until the 17th

[bitemarx]

could it be the letters were dated/sent before the last visit hit thesystem?

 

 

looks like it to me

 

 

dx

 

 

Spoke with them yesterday and they have confirmed that this will take some time and have advised me to disregard any bills or correspondence in the future. Do I need to get this in writing from power?