Natwest gold packaged account fees reclaiming **WON £1100!!**

[zuzanka23]

one more question, the interest is what? I have a pre-advice notice and it says this:

interest (variable) you currently pay us on overdrawn balances

when you stay within your arranged overdraft limit

overdrawn up to £100 0%

over £100 nominal annual rate 17.94% EAR 19.50%

 

which interest do I apply into the spreadsheet?

thank you

[theoldrouge]

17.94%

[zuzanka23]

[ATTACH]53629[/ATTACH]

 

not sure if this works but it's the spreadsheet

now just to work on the letter......

if anyone has ever done this, i would appreciate any help as in what and how to word the letter

thank you

[dx100uk]

remove the bank name and re-attach

 

 

dx

[theoldrouge]

 

 

I just received a letter after 5 years of opening the account asking if I still want to use the account with benefits

and if its not suitable for me anymore to let them know.

 

 

I think they think I will try and claim and thats why they sent it because I havent received this letter before in the last 5 years.

Because the FCA are now onto it

 

Shows most we're previously unsuitable

[zuzanka23]

HI, I hope this is better.

can someone please check it out and let me know if it's ok to use?

thank you

[zuzanka23]

by the way I have finally received a reply to my letter asking for a refund of bank charges.

 

 

Should I rewrite it on here (I don't have a scanner),

 

 

maybe someone could have a look at it and advise me whether I should do something about the letter?

 

 

I still want to try and get the charges back, plus get the maintenance fees back. thank you

[zuzanka23]

do you mean I could complain and get the maintenance fees back if they sent me the letter

after 5 years of opening the account and after I tried to claim the bank charges back?

[theoldrouge]

HI, I hope this is better.

can someone please check it out and let me know if it's ok to use?

thank you

 

almost, you can only use the level charges of the package fee £12.95 per month, then £15 per month

 

you have a few odd amounts in there

[theoldrouge]

now the good news, do another spreadsheet for all the bank charges plus int at 17.94%

 

Because of the amounts involved, it can be claimed that you only incurred the charges due to having the misold

 

package fee applied to your account.

 

the bank charges should be refunded as further redress , once you are sucessful with your package claim

 

You will then need to do your letter of complaint, pointing this out

[theoldrouge]

in all correspondence refer to the monthly charge as a package fee

 

and on your spreadsheet (use "charges" on your 2nd spreadsheet)

[dx100uk]

you could use a digital camera or the one on your phone...

 

 

 

 

HOW TO UPLOAD DOCUMENTS / IMAGES ON CAGicon IMMEDIATELY YOU DO NOT NEED 10 POSTS

.

IMPORTANT To protect your IDENTITY and ensure you remain ANONYMOUS on CAGicon you must ensure that you REMOVE all Personal Information including Barcodes, Names, Addresses etc

.

ENSURE: To leave all Monetary Figures and Dates.

.

DO NOT USE A BIRO, PEN, SEE THRU TAPE OR LABELS TO EDIT THE INFORMATION

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1. SCAN YOUR DOCUMENT

.

- Set your default scan page size to A4 less than 300 DPI (150 will do)

- Scan the required letters/agreements/sheets - as a picture (jpg) file

- Don't forget you can use a mobile phone or a digital camera too!!

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- If you have multiple scans/pictures please put these into a WORD DOC first ensuring you have removed all Personal Information before converting to PDF.

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- IPHONE ONLY: Take a picture and Convert to PDF via an APP

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2. HOW TO EDIT (Remove Personal Information)

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- Do this using MSPAINT.EXE or any Photo Editing program and ensure to save the document.

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3. HOW TO CONVERT YOUR DOCUMENT TO PDF

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- If you have OFFICE installed this has an installable PRINT to PDF option so use this and save as PDF.

- If you have PDF as an installed driver use this program and save as PDF.

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OR Go to one of the many free online pdf converter websites:

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- http://freejpgtopdf.com/

- http://www.convert-jpg-to-pdf.net/

- http://www.freepdfconvert.com/

- http://www.pdfmerge.com/

- http://www.primopdf.com/

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PLEASE REMEMBER: It would be better to upload a Multi-page PDF rather than multiple Single PDFs.

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4. BEFORE UPLOADING YOUR DOCUMENT ON CAG

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- Logically Name your PDF File so Users know what it is. DO NOT NAME YOUR FILE USING BANK NAMES OR CAG IN THE TITLE

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- For Example: Default Notice DDicon-MM-YYYY.

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IMPORTANT To protect your IDENTITY and ensure you remain ANONYMOUS on CAG please ensure that you do a final check that all Personal Information including Barcodes, Names, Addresses etc. are REMOVED before carrying out the NEXT STEP

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5. HOW TO UPLOAD YOUR DOCUMENT ON CAG

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- In your Thread/Post open a new msg box here.

- Click 'Go Advanced' below the msg box.

- Click 'Manage Attachments' below that box.

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- Click 'Upload Files'.

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- You DON’T have to put a link to the attachment in the msg box just upload it ……… JOB DONE

- You can click on your links to check them too!!

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[zuzanka23]

not sure if I have done it right, it's my first attempt.

 

Please have a look if it's ok and let me know what you think.

 

thank you

[zuzanka23]

HI, I hope this is better.

can someone please check it out and let me know if it's ok to use?

thank you

 

almost, you can only use the level charges of the package fee £12.95 per month, then £15 per month

 

you have a few odd amounts in there

 

those few odd amounts are there because I wasn't charged with the package fee for some reason but was charged something else, but don't know what. Should I just delete those strange amounts and like you said do another spreadsheet for all the other charges?

And I take it the interest that I accured for using overdraft, I don't ask for that back, because I am charging them interest myself, is that right?

thanks

[theoldrouge]

yes its fine. Youll never win on s140a arguments

 

what we are suggesting approaches this from a totally different angle

 

of further redress

[theoldrouge]

almost, you can only use the level charges of the package fee £12.95 per month, then £15 per month

 

you have a few odd amounts in there

 

those few odd amounts are there because I wasn't charged with the package fee for some reason but was charged something else, but don't know what. Should I just delete those strange amounts and like you said do another spreadsheet for all the other charges?--YES

And I take it the interest that I accured for using overdraft, I don't ask for that back, because I am charging them interest myself, is that right?--CORRECT

thanks

[zuzanka23]

Ok, different approach, so trying to claim that they missold the packaged account to me I take it.

So I have to do another spreadsheet and then I can post it on here as well?

and is there a template on what to use in the letter when I am trying to claim the missold package account or do I just have to make it up? I have never done this before so I am not very good, my brother said there used to be template letters on here, as he once tried to claim the bank charges and won, but I don't know what to write in the letter? thanks

[theoldrouge]

so 1)redo first spreadsheet using "package account fee" £12.95 then £15

 

2)do spreadsheet using "bank charges" both at 17.94%

 

3)letter headed Formal Complaint, saying how you were sold the package account,why the account benefits were of no use to you

and your need for these insurances was never questioned, totally unsuitable for your needs

and you require a refund of £xxx plus associated interest of £xxx, Total £xxx,

and as a matter of further redress,

the CHARGES levied on your account were solely due to the package account fees being charged to your account

and you require a refund of £xxx, for these charges and associated interest

and you expect an early positive reply etc etc..

 

post up prior to submission

[zuzanka23]

spreadsheets done, I think they are ok,

 

 

I just need to put my name on there and the rest of the details, but other than that, is that ok?

 

Now I will just try and do the letter, I will post when it's done, although I will need help with it.

 

do you think I have a chance to get this back or am I just wasting my time?

 

thank you

[zuzanka23]

I have just been looking through letters and documents from Natwest and

 

 

I noticed that I applied for overdraft of £250 on the same day the packaged account was opened,

 

 

I think that I was sold the account because I wanted to apply for overdraft and was probably told I can get overdraft if I get the packaged account only.

 

 

I also got a credit card around the same time the account was opened.

 

 

Can I use that in the complaint and use it as a reason for misselling the account to me?

 

 

because I wanted an overdraft?

 

 

thanks

[dx100uk]

there is a letter on MSE that is good.

yes you can use that

 

same as me

wanted an OD

got sold an account with a free OD [notice the 'free' bit - its important!!]

then I findout I'm paying for all the 'extras'

 

got a letter back saying if you had had an OD attached to a current account,

it would have cost more than the subcriptions fees

 

so they wont refund...

..shock coming..they WILL.

as the literature says FREE OD.

 

dx

[Ford]

similar, they (different bank, loyds) tried it on in branch (sir, wld you like to discuss yr account with an a/c 'manager'...), i got her to do the calcs, the existing o/d was cheaper.

[zuzanka23]

I didn't get it sold as free overdraft tho, I was told about the benefits, but

 

 

I was told I need the account if I want the overdraft as I had only a step account before and no overdraft.

 

 

I was told about the benefits and how much I would save,

 

 

I signed a document saying I understand just to get the overdraft as I needed the money.

 

 

I never used any of the benefits, most were not relevant to my needs at all,

apart from the car breakdown cover which I never used, maybe once, I can't remember,

and mobile phone insurance, where I insured my phone but then got a different one,

forgot to tell them the details of the phone, tried to claim and couldn't.

 

Do I even stand a chance to make a claim?

[zuzanka23]

similar, they (different bank) tried it on in branch (sir, wld you like to discuss yr account with an a/c 'manager'...), i got her to do the calcs, the existing o/d was cheaper.

 

well apparently now they have to check if the account is actually suitable for your needs

 

 

I think I was sold it on the basis that I wanted an overdraft and I also wanted a credit card,

 

 

I was told the credit card with the packaged account is better deal, and

 

 

I was also told about all the benefits and

 

 

how I would save £600 a year. Yeah right,

 

 

didn't use their benefits for 5 years and

 

 

I spend over £1000 in their maintenance fees.

 

 

so it wasn't a better deal at all!

[zuzanka23]

You were told it was the only way to get an overdraft

 

Many have told us that they went to their bank to ask for an overdraft, but were told the only way they could get one was to get the packaged bank account.

 

It's a fine line, as sometimes the packaged accounts do have higher maximum overdrafts than normal, 'free' accounts. But, if other accounts that allowed overdrafts at the level you wanted were available, you could have been mis-sold.

taken from http://www.moneysavingexpert.com/reclaim/reclaim-packaged-bank-accounts

 

so maybe I do have a chance to make a claim?