EDF wont let me switch suppliers

[lekzi]

I am trying to switch energy surpliers from EDF to OVO.

 

On a number of occations OVO have emailed me saying that EDF say I cant switch because there is an objection, EDF sent me a letter stating that I cant switch because i owe £1,246.00.

 

I phoned them up and asked how did I owe this money, when I have been on a pre payment meter for the past 4 years of living in this house, before that i was living in america.

 

They told me there was nothing outstanding on my account and that they have lifted the objection. This was done on Monday, Yesterday, OVO sends me an email saying that they still have an objection.

 

What can I do and Who can i complain too, I think EDF are just stone-walling the move and its just sour grapes with me wanting to switch. I thought the government had made it easier to switch.

Edited October 2, 2014 by citizenB
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[citizenB]

I have relocated you to the utilities forum - where I am sure someone will soon look in and advise. You need do nothing, it is purely an administrative move

[citizenB]

It is easier to switch suppliers, however if you owe more than £500.00 then you will probably need to pay some of the debt down.

 

If you owe less than £500 and you're on a prepayment meter you can switch to a cheaper deal (this was recently upped from the previous limit of £200 in September 2012). If you owe more than £500, you will not be able to switch until you pay down your debt.

 

http://www.uswitch.com/gas-electricity/guides/energy-debt/

 

 

You can make a complaint to Ofgem

 

https://www.ofgem.gov.uk/

 

If you don't owe any money or less than £500.00 Then I would suggest in the first instance, you make a complaint to the supplier's Head Office. Ask them to state the reason why they are objecting to the switch. If you don't get a proper or favourable response, then make your complaint to the Ofgem.

 

You must head your letter "Formal/Official Complaint" and I would suggest you send it by recorded delivery at the very least in order to obtain a tracking reference and signature of receipt.

[lekzi]

thanks for that, I will write to EDF's head office and see what happens.