quickquid standing order repayment

[dunomike]

Hi all posted on here last year when i was really in debt since then i have had repayment plans and managed to pay 4 creditors off so slowly getting there!

 

Now to my problem one of these creditors quick-quid flexicredit i had a standing order repayment plan with since the end of April 2014 and so far had 5 payments gone out of my account and have the bank statements as proof.

 

I had an email off them today first one ever saying it was a statement so i logged on to my account and wanted to know how much i had left and was shocked to see i still had £727 from an original balance of £787 i was advised to phone the final resolutions team up where they told me they have only received one payment and that was in July, yet i have the proof on my bank statements that i have made 5 payments of £60 each month.

 

they asked to see proof of these bank statements via email so I'm wondering is if this is actually legal? and where has all my money payments gone?

 

Thanks for any help you may be able to give me!

[dunomike]

I have contacted the bank they are sending me statements through the post that shows the standing order payments have been made my online bank statements also confirm this.

 

What are my rights for making a complaint over all of this?