Warranties through Ebay purchases

[LocalRes]

I purchased a replacement laptop battery via Ebay in August 2013, and chose this supplier as they advertised a 1yr warranty. I paid for the item via Paypal.

 

 

9 months down the line, the battery has failed.

The supplier has refused to replace it FOC, and wants a part payment, about 75% of the full cost to send another battery.

 

 

My view is that a warranty supposedly guarantee's the item purchased for a given period of time, and if it fails within that time, then it should be replaced at the suppliers cost, not the consumers.

 

 

What are your views, please?

Edited June 25, 2014 by LocalRes

[ericsbrother]

you are right but enforcing those rights may prove expensive and even impossible. You can only report to trading standards and hope for the best.

[dx100uk]

a warranty is not a guarantee ... that a product will last the specified time.

 

they are effectively worthless.

 

SOGA/DSR/the supply of goods act are your benchmarks here

and your possible route of redress.

 

the trick with battery packs is to always pay the full price and buy direct from the laptop manu

 

not via any other retailer - as 90% originate from china, with the lion cells being manu'd in Malaysia some years previous .

 

as you got this thru paypal, you need to do is start a dispute via paypal

 

though you will have to pay the shipping costs

 

dx

[hanc]

If your paypal was backed by a credit or debit card bearing the visa logo, you could contact your card issuer for advise re chargeback, even after this length of time.