PC Problem

[unclebulgaria67]

Sounds like some of the features of the program may be in use or there is a conflict. You may have to close down any other programs that are working in the background before the uninstall will work.

[Ford]

Run the uninstaller as admin

 

 

have tried that, no joy.

wlmail stopped working after putting the hd onto the other older machine. have tried some of those googly suggestions, but no joy.

sfc scan is ok.

[renegadeimp]

Sounds like a registry files missing. have you tried running the installer again? See if you can repair the installation? Then uninstall it?

[Ford]

Sounds like a registry files missing. have you tried running the installer again? See if you can repair the installation? Then uninstall it?

 

hi

yes have tried the offline installer and uninstaller, same message. nothing comes up. essentials is in the programs list, but when click on it it just comes up with the same message 'stopped working...'. have also tried the exe in the folder, and the command prompt, all as admin. also tried 'previous version' folder/file option, but thats not available.

[matt v atos]

Re install then un-install

[Ford]

Re install then un-install

 

hi

can't reinstall. the install doesn't work. just comes up with same message 'stopped working...close program'.

to say, have also done full a/v and rootkit scans. all clean.

[griffzilla]

Try uninstalling in safe mode?

[dx100uk]

I had that pig too

 

I chose one of the live essentials 2012

progs that i'd not selected before

 

I used movie maker

 

I scanned the disc in an external PC and unbeknown to me it removed one of reg files that had gotten infected.

[Ford]

Try uninstalling in safe mode?

 

hi

just tried that, same message 'installer stopped working...close..'

event viewer saying fault in installer etc.

 

I had that pig too

 

I chose one of the live essentials 2012

progs that i'd not selected before

 

I used movie maker

 

I scanned the disc in an external PC and unbeknown to me it removed one of reg files that had gotten infected.

 

cheers, will do another scan.

 

otherwise, will just bin it/leave it and use another mail. thunderbird? or..? any suggestions? (whatever happened to the excellent outlook express!)

[griffzilla]

hi

just tried that, same message 'installer stopped working...close..'

event viewer saying fault in installer etc.

 

What is the full error your are getting in event viewer please?

[renegadeimp]

It very much sounds like theres a bad or missing registry entry.

[Ford]

What is the full error your are getting in event viewer please?

 

faulting module: wlarp.exe. v16.4.3505.912

exception code: 0xc000001d

fault offset: 0x00099fa4

faulting process id: 0xbb0

path: ..\installer\wlarp.exe

event id 1000

[Ford]

It very much sounds like theres a bad or missing registry entry.

 

 

is there any reg scan fix i can do?

[griffzilla]

Do you get an option to repair the installation - possibly on add/remove programs dialog?

[Ford]

Do you get an option to repair the installation - possibly on add/remove programs dialog?

 

no

 

there is a general 'repair' option re f8. shall i try that?

 

ps, is w7 sp1

[griffzilla]

Give it a go - it might add in the erroneous registry setting!

[griffzilla]

You on 32 or 64 bit?

[Ford]

You on 32 or 64 bit?

 

32, now on an 'old' machine see #48

[griffzilla]

Ok, try running this in command prompt (run as administrator first):

 

"c:\program files\windows live\installer\wlarp.exe" /cleanup:all /q

[Ford]

Ok, try running this in command prompt (run as administrator first):

 

"c:\program files\windows live\installer\wlarp.exe" /cleanup:all /q

 

already tried that (found it re googly), no joy, same message 'stopped working..close program'. also have tried that external wlarp uninstaller (from glive).

will try that f8 repair.

[griffzilla]

Give it a go - it can't hurt.

 

Another option, is to see if you have KB 2670838 Windows Update installed. If so, try uninstalling this update, and then uninstalling as before.

[Ford]

tried the f8, just comes up with recovery tools; startup repair, restore, image recovery etc. did the startup repair, no probs found.

have found the (old) ms install clean up utility. shall i try that?

otherwise maybe a full w7 repair install?

sfc scan came up clean.

otherwise...? shall i just leave it?

[Ford]

 

Another option, is to see if you have KB 2670838 Windows Update installed. If so, try uninstalling this update, and then uninstalling as before.

 

that kb wasn't installed, but did install kb since, and then uninstalled it. no joy.

[griffzilla]

I'll have to dig out my w7 laptop and have a look at the options again.

 

Do you get a repair option for Window Live Essentials when you find it in the add/remove programs list?

[Ford]

.

 

Do you get a repair option for Window Live Essentials when you find it in the add/remove programs list?

 

no

its listed there, but when click on it it just comes up with that message 'installer stopped working, close program'. nothing else.