Scottish CurrysPCWorld Refuse Laptop Refund

[porkyp1g]

I assume he wouldn't be unless he made it clear at the point of sale that he wasn't sure if the laptop was for him. I would assume if the customer has gone to the length of reserving and collecting, that they had already done their research and decided. I guess it could be construed as patronising or trying to create a hard sell if you ask a someone if they are sure that this unit is really for them.

 

I always try before I buy, everything, even down to something as small as an iron. You have to make sure it is comfortable to use and these kind of stores have the items all laid out for a reason. I know this is great in hindsight, but I would use it as experience and try it first next time I buy.

[matt v atos]

Yes I use one of them I didn't like the layout so added a keyboard and a mouse sorted.

[rebel11]

PCWorld spends millions training it's in-store teams on product knowledge, a simple 'would you like a demonstration sir/madam?' would go along way to closing the sale. 'Patronizing' doesn't enter the equation.

 

I assume he wouldn't be unless he made it clear at the point of sale that he wasn't sure if the laptop was for him. I would assume if the customer has gone to the length of reserving and collecting, that they had already done their research and decided. I guess it could be construed as patronising or trying to create a hard sell if you ask a someone if they are sure that this unit is really for them.

[matt v atos]

Look we all try and help the Op said he couldn't get a refund or a swap but if he was offered a swap he would have been given a laptop. What else could they do.